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Disruptive innovation: Designing business platforms for new financial services
16 references·3 citing·43 second hop
Disruptive innovation: Designing business platforms for new financial services (2022)Disruptive innovation: Designing business…New frontiers and future directions in interactive marketing: Inaugural Editorial (2021)New frontiers and future dire…Platform Revolution: How Networked Markets Are Transforming the Economy--and How to Make Them Work for You (2016)Platform Revolution: How Netw…Pipelines, platforms, and the new rules of strategy (2016)Pipelines, platforms, and the…The strategic fit between innovation strategies and business environment in delivering business performance (2015)The strategic fit between inn…Competitive Advantage through Engagement (2015)Competitive Advantage through…Exploring the essence of memorable tourism experiences (2011)Exploring the essence of memo…Reflexivity: promoting rigour in qualitative research (2009)Reflexivity: promoting rigour…A Reflective Review of Disruptive Innovation Theory (2009)A Reflective Review of Disrup…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Lasting customer loyalty: a total customer experience approach (2006)Lasting customer loyalty: a t…The Usefulness of Measuring Disruptiveness of Innovations Ex Post in Making Ex Ante Predictions* (2005)The Usefulness of Measuring D…An examination of the relationship between service quality, customer satisfaction, and store loyalty (2000)An examination of the relatio…Welcome to the experience economy. (1998)Welcome to the experience eco…Managing Innovation: Integrating Technological, Market and Organizational Change (1997)Managing Innovation: Integrat…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)Asset Stock Accumulation and …Collaboration between corporations and startups: goals, expectations and outcomes (2025)Collaboration between corpora…Navigating the complexities of financial services marketing through a bibliometric analysis of the Journal of Financial Services Marketing (2009–2022) (2023)Navigating the complexities o…FACTORS INFLUENCING THE ADOPTION OF MOBILE FINANCIAL SERVICES IN ENHANCING FINANCIAL INCLUSION: USING STRUCTURAL EQUATION MODELING FOR THE DECISION-MAKING APPROACH (2023)FACTORS INFLUENCING THE ADOPT…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Tacit Dimension (1997)Co-creation experiences: The next practice in value creation (2004)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Customer experience management: toward implementing an evolving marketing concept (2015)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Marketing management: analysis. planning. implementation and control (2000)Service quality and customer loyalty perspectives on two levels of retail relationships (2003)An Examination of Moderator Effects in the Four-Stage Loyalty Model (2006)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. 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References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 1989Asset Stock Accumulation and Sustainability of Competitive Advantage8,348 cited
  • 1997Managing Innovation: Integrating Technological, Market and Organizational Change4,211 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 2016Platform Revolution: How Networked Markets Are Transforming the Economy--and How to Make Them Work for You1,814 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 2011Exploring the essence of memorable tourism experiences1,531 cited
  • 2015Competitive Advantage through Engagement1,182 cited
  • 2000An examination of the relationship between service quality, customer satisfaction, and store loyalty833 cited
  • 2016Pipelines, platforms, and the new rules of strategy812 cited
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  • 2021New frontiers and future directions in interactive marketing: Inaugural Editorial516 cited
  • 2009Reflexivity: promoting rigour in qualitative research493 cited
  • 2006Lasting customer loyalty: a total customer experience approach479 cited
  • 2015The strategic fit between innovation strategies and business environment in delivering business performance

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472 cited
  • 2005The Usefulness of Measuring Disruptiveness of Innovations Ex Post in Making Ex Ante Predictions*366 cited
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    • 2023Navigating the complexities of financial services marketing through a bibliometric analysis of the Journal of Financial Services Marketing (2009–2022)11 cited
    • 2025Collaboration between corporations and startups: goals, expectations and outcomes6 cited
    • 2023FACTORS INFLUENCING THE ADOPTION OF MOBILE FINANCIAL SERVICES IN ENHANCING FINANCIAL INCLUSION: USING STRUCTURAL EQUATION MODELING FOR THE DECISION-MAKING APPROACH6 cited