An Integrated Model of Continued M-Commerce Applications Usage

Chao Wen · Nan Wang · Jiaming Fang · Meng Huang

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Technology Adoption and User Behaviour Consumer Behavior and Marketing Influence Health, Technology, Consumer Behavior

Abstract

Drawing from the extant literature on consumer behaviors in the context of mobile commerce (m-commerce) and integrating expectation confirmation theory and motivation theory, this study develops an integrated model to explore factors affecting the continued usage of m-commerce applications (apps). Data is collected via an online survey distributed through Amazon Mechanical Turk and analyzed using PLS-SEM. Results reveal three major categories of motivators, each with multiple dimensions, that differentially affect utilitarian expectation confirmation and hedonic expectation confirmation. Specifically, extrinsic value (i.e., convenience, efficiency, and informativeness) positively affects utilitarian expectation confirmation; intrinsic value (i.e., value motivation, role motivation, adventure motivation, gratification motivation, and idea motivation) positively affects hedonic expectation confirmation; and social value (i.e., social motivation, subjective norm, and critical mass) positively affects both utilitarian expectation confirmation and hedonic expectation confirmation. Our results provide insights into both theory and practice.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1991The theory of planned behavior 2011PLS-SEM: Indeed a Silver Bullet 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model1 1992Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 2004E-S-QUAL 2004User Acceptance of Hedonic Information Systems1

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