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From customer readiness to customer retention: the mediating role of customer psychological and behavioral engagement
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From customer readiness to customer retention: the mediating role of customer psychological and behavioral engagement (2022)From customer readiness to customer reten…Common Method Bias in PLS-SEM (2015)Common Method Bias in PLS-SEMConsumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …Customer Engagement (2011)Customer EngagementAn assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. 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(2000)Self-determination theory and…Organizational Citizenship Behavior: It's Construct Clean-Up Time (1997)Organizational Citizenship Be…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…The Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…Does Augmented Reality Apps Trigger Loyalty Toward the Brand? A Myth or Reality: The Case of UK and UAE Consumers (2025)Does Augmented Reality Apps T…The influence of optimism and innovativeness on customers' perceptions of technological readiness in five-star hotels (2024)The influence of optimism and…Customer perceived quality of life in provider value cocreation: The mediating role of customer value cocreation and the moderating role of customer emotions (2023)Customer perceived quality of…The measurement of experienced burnout (1981)Comparative fit indexes in structural models. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2000Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being.46,804 cited
  • 1960The Norm of Reciprocity: A Preliminary Statement11,995 cited
  • 2015Common Method Bias in PLS-SEM10,154 cited
  • 2002The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach9,998 cited
  • 2011An assessment of the use of partial least squares structural equation modeling in marketing research8,083 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 2006Antecedents and consequences of employee engagement5,569 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 2011Customer Engagement3,657 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2006The Motivational Pull of Video Games: A Self-Determination Theory Approach3,328 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,261 cited
  • 2008The Meaning of Employee Engagement3,226 cited

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  • 1997Organizational Citizenship Behavior: It's Construct Clean-Up Time2,810 cited
  • 2009Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis.2,355 cited
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    • 2023Customer perceived quality of life in provider value cocreation: The mediating role of customer value cocreation and the moderating role of customer emotions12 cited
    • 2025Does Augmented Reality Apps Trigger Loyalty Toward the Brand? A Myth or Reality: The Case of UK and UAE Consumers10 cited
    • 2024The influence of optimism and innovativeness on customers' perceptions of technological readiness in five-star hotels6 cited