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Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness
16 references·2 citing·43 second hop
Do Mixed Emotions Matter in a Crisis? The Impact of Expressing Sadness and Sympathy on Organizational Reputation and Forgiveness (2022)Do Mixed Emotions Matter in a Crisis? The…The value of communication during a crisis: Insights from strategic communication research (2014)The value of communication du…The road to forgiveness: A meta-analytic synthesis of its situational and dispositional correlates. (2010)The road to forgiveness: A me…BRIEF REPORT Gratitude and prosocial behaviour: An experimental test of gratitude (2006)BRIEF REPORT Gratitude and pr…Attribution Theory as a guide for post-crisis communication research (2006)Attribution Theory as a guide…Coping: A Multidimensional, Hierarchical Framework of Responses to Stressful Consumption Episodes (2005)Coping: A Multidimensional, H…The Functional Architecture of Human Empathy (2004)The Functional Architecture o…Exploring the Framing Effects of Emotion (2003)Exploring the Framing Effects…Helping Crisis Managers Protect Reputational Assets (2002)Helping Crisis Managers Prote…Appraisal Processes in Emotion (2001)Appraisal Processes in EmotionOngoing Crisis Communication: Planning, Managing, and Responding (1999)Ongoing Crisis Communication:…Interpersonal forgiving in close relationships: II. Theoretical elaboration and measurement. (1998)Interpersonal forgiving in cl…Interpersonal forgiving in close relationships. (1997)Interpersonal forgiving in cl…Dimensions of Brand Personality (1997)Dimensions of Brand Personali…Progress on a cognitive-motivational-relational theory of emotion. (1991)Progress on a cognitive-motiv…The distinction between sympathy and empathy: To call forth a concept, a word is needed. (1986)The distinction between sympa…An attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…We Feel, We Understand: Examining the Moderating Effects of Publics' Empathy on Crisis Outcomes Across Crisis Types and Response Strategies (2025)We Feel, We Understand: Exami…From fury to forgiveness: Exploring the mediating role of emotions in the relationship between crisis type, corporate social responsibility fit, and organizational outcomes (2024)From fury to forgiveness: Exp…The Psychology of Interpersonal Relations. (1958)Development and validation of brief measures of positive and negative affect: The PANAS scales. 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References

  • 1985An attributional theory of achievement motivation and emotion.7,833 cited
  • 1997Dimensions of Brand Personality4,046 cited
  • 2004The Functional Architecture of Human Empathy3,398 cited
  • 1991Progress on a cognitive-motivational-relational theory of emotion.3,266 cited
  • 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
  • 2001Appraisal Processes in Emotion2,385 cited
  • 1997Interpersonal forgiving in close relationships.1,665 cited
  • 1998Interpersonal forgiving in close relationships: II. Theoretical elaboration and measurement.1,433 cited
  • 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
  • 1986The distinction between sympathy and empathy: To call forth a concept, a word is needed.893 cited
  • 2010The road to forgiveness: A meta-analytic synthesis of its situational and dispositional correlates.747 cited
  • 2003Exploring the Framing Effects of Emotion671 cited
  • 2005Coping: A Multidimensional, Hierarchical Framework of Responses to Stressful Consumption Episodes488 cited
  • 2006BRIEF REPORT Gratitude and prosocial behaviour: An experimental test of gratitude459 cited
  • 2006Attribution Theory as a guide for post-crisis communication research

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455 cited
  • 2014The value of communication during a crisis: Insights from strategic communication research438 cited
  • Cited by

    • 2025We Feel, We Understand: Examining the Moderating Effects of Publics' Empathy on Crisis Outcomes Across Crisis Types and Response Strategies11 cited
    • 2024From fury to forgiveness: Exploring the mediating role of emotions in the relationship between crisis type, corporate social responsibility fit, and organizational outcomes10 cited