Fear of COVID-19 and employee engagement: does emotional stability matter?

Sadia Shaheen · Sehar Zulfiqar · Bashir Ahmad · Muhammad Ahmad-ur-Rehman

19 citations0/0 files storedInternational Journal of Emerging Markets

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Job Satisfaction and Organizational Behavior COVID-19 and Mental Health Employment and Welfare Studies

Abstract

Purpose Fear of COVID-19 is a new workplace hazard that has made drastic changes at workplaces globally. Based on the conservation of resource (COR) theory, this research investigates the relationship between fear of COVID-19 and employee engagement. Furthermore, this study examines the moderating role of emotional stability in the relationship between fear of COVID-19 and employee engagement. Design/methodology/approach Data were collected using self-administrated questionnaires from bank employees located in different cities of Pakistan. PROCESS macro by Hayes et al. (2017) was used to analyze 267 valid responses. Findings Consistent with the hypotheses of this study, fear of COVID-19 was negatively associated with employee engagement. In addition, the moderating role of emotional stability was confirmed in the relationship between fear of COVID-19 and employee engagement. The findings of this study support the notion that fear of COVID-19 can be considered a workplace stressor that affects employee engagement. By contrast, emotional stability acts as a personal resource with a buffering effect. Research limitations/implications This study investigates only the moderating mechanism in the relationship between fear of COVID-19 and work engagement. A self-reported questionnaire was used to collect the data. For future studies, other sources can be used to reflect the actual situation. Originality/value This study is currently relevant because of the sudden occurrence of the COVID-19 pandemic that has mentally and emotionally challenged the service employees. Unlike most prior studies, which investigated the impact of fear of COVID-19 on the health sector professionals, this study investigated the impact on the bank employees. Moreover, this study is among the first to provide insights on the role of employee's personality to maintain positive work attitudes during uncertain circumstances from COVID-19.

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1989Conservation of resources: A new attempt at conceptualizing stress.1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.2004Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study 2006The Measurement of Work Engagement With a Short Questionnaire 2001The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory 2017Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences 2006Antecedents and consequences of employee engagement

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