SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Online customer reviews: insights from the coffee shops industry and the moderating effect of business types
16 references·0 citing·49 second hop
Online customer reviews: insights from the coffee shops industry and the moderating effect of business types (2022)Online customer reviews: insights from th…Understanding customer loyalty in the coffee shop industry (A survey in Jakarta, Indonesia) (2020)Understanding customer loyalt…Research trends in text mining: Semantic network and main path analysis of selected journals (2020)Research trends in text minin…Market segmentation and travel choice prediction in Spa hotels through TripAdvisor’s online reviews (2019)Market segmentation and trave…Big data in tourism research: A literature review (2018)Big data in tourism research:…Attributes of the coffee shop business related to customer satisfaction (2018)Attributes of the coffee shop…On Self-Selection Biases in Online Product Reviews1 (2017)On Self-Selection Biases in O…Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Mining meaning from online ra…A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)A comparative analysis of maj…Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)Understanding Satisfied and D…Socializing in emergencies—A review of the use of social media in emergency situations (2015)Socializing in emergencies—A …What can big data and text analytics tell us about hotel guest experience and satisfaction? (2014)What can big data and text an…The power of social media analytics (2014)The power of social media ana…Coffee shop consumers’ emotional attachment and loyalty to green stores: The moderating role of green consciousness (2014)Coffee shop consumers’ emotio…Consumer research in the restaurant environment. Part 2: Research design and analytical methods (1999)Consumer research in the rest…An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…Factoring and weighting approaches to status scores and clique identification (1972)Factoring and weighting appro…A New Status Index Derived from Sociometric Analysis (1953)Measuring Political Sophistication (1987)A Relational View of Information Seeking and Learning in Social Networks (2003)Social Movements and Networks (2003)Work and the Nature of Man. (1967)Content Analysis: An Introduction to its Methodology. (1984)Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)Content Analysis: An Introduction to Its Methodology (2019)The text mining handbook: advanced approaches in analyzing unstructured data (2007)The Importance of a General Measure of Brand Engagement on Market Behavior: Development and Validation of a Scale (2009)Business Intelligence and Analytics: From Big Data to Big Impact (2012)Beyond likes and tweets: Consumer engagement behavior and movie box office in social media (2016)Effects of user-provided photos on hotel review helpfulness: An analytical approach with deep leaning (2017)Smart tourism: State of the art and literature review for the last six years (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)How do electronic word of mouth practices contribute to mobile banking adoption? (2019)Past, Present, and Future of Electronic Word of Mouth (EWOM) (2020)Advances in Consumer Research (2025)A Coefficient of Agreement for Nominal Scales (1960)Measuring nominal scale agreement among many raters. (1971)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Job satisfaction and employee turnover determinants in high contact services: Insights from Employees’Online reviews (2019)What do hotel customers complain about? Text analysis using structural topic model (2019)Information Systems Success: The Quest for the Dependent Variable (1992)CRITICAL QUESTIONS FOR BIG DATA (2012)Big data: a revolution that will transform how we live, work, and think (2013)Bibliometrics of social media research: A co-citation and co-word analysis (2017)Rational Expectations and the Theory of Price Movements (1961)Toward a positive theory of consumer choice (1980)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers’ travel experience (2017)The Polarity of Online Reviews: Prevalence, Drivers and Implications (2020)Learning From Reviews: The Selection Effect and the Speed of Learning (2022)Tourism demand modelling and forecasting—A review of recent research (2007)Predicting the Present with Google Trends (2012)Beyond the hype: Big data concepts, methods, and analytics (2014)Discovering the tourists' behaviors and perceptions in a tourism destination by analyzing photos' visual content with a computer deep learning model: The case of Beijing (2019)Asymmetric role of tourism development and technology innovation on carbon dioxide emission reduction in the Chinese economy: Fresh insights from QARDL approach (2020)Changes in air passenger demand as a result of the COVID-19 crisis: using Big Data to inform tourism policy (2020)Twitter power: Tweets as electronic word of mouth (2009)Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake (2010)Microblogging during two natural hazards events (2010)Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice (2018)Social media for knowledge-sharing: A systematic literature review (2018)Twitter as a tool for the management and analysis of emergency situations: A systematic literature review (2018)Little Jiffy, Mark Iv (1974)Development and validation of a scale for measuring state self-esteem. (1991)Exploratory Factor Analysis: A Guide to Best Practice (2018)
this work references cited by second hop

References

  • 1974An Index of Factorial Simplicity14,857 cited
  • 1972Factoring and weighting approaches to status scores and clique identification3,212 cited
  • 2018Big data in tourism research: A literature review1,073 cited
  • 2016A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism1,056 cited
  • 2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation1,044 cited
  • 2014What can big data and text analytics tell us about hotel guest experience and satisfaction?949 cited
  • 2014The power of social media analytics620 cited
  • 2015Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews561 cited
  • 2015Socializing in emergencies—A review of the use of social media in emergency situations463 cited
  • 2017On Self-Selection Biases in Online Product Reviews1303 cited
  • 2019Market segmentation and travel choice prediction in Spa hotels through TripAdvisor’s online reviews262 cited
  • 2014Coffee shop consumers’ emotional attachment and loyalty to green stores: The moderating role of green consciousness226 cited
  • 2020Research trends in text mining: Semantic network and main path analysis of selected journals163 cited
  • 1999Consumer research in the restaurant environment. Part 2: Research design and analytical methods

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

118 cited
  • 2020Understanding customer loyalty in the coffee shop industry (A survey in Jakarta, Indonesia)115 cited
  • 2018Attributes of the coffee shop business related to customer satisfaction95 cited
  • Cited by

    No citing works inside the corpus for this window.