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Scripting Swiss smiles: a sociolinguistic analysis of affective-discursive practices in a Swiss call centre
16 references·0 citing·49 second hop
Scripting Swiss smiles: a sociolinguistic analysis of affective-discursive practices in a Swiss call centre (2022)Scripting Swiss smiles: a sociolinguistic…The selective celebration of linguistic diversity: evidence from the Swiss language policy discourse (2020)The selective celebration of …Discourse and affect (2020)Discourse and affectOn Semiotic Ideology (2018)On Semiotic IdeologyPolicing for commodification: turning communicative resources into commodities (2017)Policing for commodification:…Language Investment and Employability (2017)Language Investment and Emplo…Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script (2016)Text trajectories in a multil…Language investment and political economy (2016)Language investment and polit…Going beyond language: Soft skill-ing cultural difference and immigrant integration in Toronto, Canada (2016)Going beyond language: Soft s…Expanding the Notion of the Linguistic Repertoire: On the Concept of Spracherleben —The Lived Experience of Language (2015)Expanding the Notion of the L…Affect and discourse – What’s the problem? From affect as excess to affective/discursive practice (2013)Affect and discourse – What’s…The Managed Heart (2012)The Managed HeartLanguage as Resource in the Globalized New Economy (2010)Language as Resource in the G…The Audacity of Affect: Gender, Race, and History in Linguistic Accounts of Legitimacy and Belonging (2009)The Audacity of Affect: Gende…Marketing, management and performance: multilingualism as commodity in a tourism call centre (2008)Marketing, management and per…Styling the worker: Gender and the commodification of language in the globalized service economy (2000)Styling the worker: Gender an…The ideology of dialect in Switzerland (1999)The ideology of dialect in Sw…Reproduction in Education, Society and Culture (1978)The consequences of modernity (1990)The Condition of Postmodernity (1991)Introduction: Sociolinguistics and tourism – mobilities, markets, multilingualism (2014)Applying Intersectionality in Organizations: Inequality Markers, Cultural Scripts and Advancement Practices in a Professional Service Firm (2016)Modernity at Large: Cultural Dimensions of Globalization. (1998)Globalization, the new economy, and the commodification of language and identity (2003)Bilingualism: A Social Approach (2007)Language Socialization in the Workplace (2010)Neoliberalism, Social Inequalities, and Multilingualism: The Exploitation of Linguistic Resources and Speakers (2011)Language and woman's place (1973)Language style as audience design (1984)Discourse and Social Change. (1993)Language, Gender, and Sexuality: Current Issues and New Directions (2005)Foreign Accent: The Phenomenon of Non-native Speech (2013)Understanding and Improving Teamwork in Organizations: A Scientifically Based Practical Guide (2014)Imagined Communities. Reflections on the Origin and Spread of Nationalism (1985)Imagined Communities: Reflections on the Origin and Spread of Nationalism (1994)A Brief History of Neoliberalism (2005)The Bilingual Mind: And What it Tells Us about Language and Thought (2014)Missing friendships: understanding the absent relationships of local and international students at an Australian university (2016)What Matters (2017)Reassembling the Social (2005)Reassembling the social: An introduction to actor‐network‐theory (2008)The Cultural Politics of Emotion (2014)Trends in the Turn to Affect (2014)Micro-moves in International Relations theory (2016)From Mediatized Emotion to Digital Affect Cultures: New Technologies and Global Flows of Emotion (2018)Lenin and Philosophy and Other Essays (1971)The Production of Space (1992)The feeling of what happens: body and emotion in the making of consciousness (2000)Posthumanist Applied Linguistics (2016)Language as Description, Indication, and Depiction (2018)Revisiting the ‘E’ in EMI: students’ perceptions of standard English, lingua franca and translingual practices (2019)Word and Object (1960)How To Do Things With Words (1975)Signs of Difference (2019)‘If i cannot have it, i will do everything i can to destroy it.' the canonization of Elliot Rodger: ‘Incel’ masculinities, secular sainthood, and justifications of ideological violence (2020)The Cambridge Handbook of Discourse Studies (2020)Problems of Dostoevsky's Poetics (1984)WHEN THE CHECKPOINT BECOMES A COUNTERPOINT: STASIS AS QUEER DISSENT (2020)Affect in sociolinguistic style (2021)Discourses of collective remembering: contestation, politics, affect (2022)HIERARCHIES, JOBS, BODIES: (1990)Emotional Labor in Service Roles: The Influence of Identity (1993)Rethinking authenticity in tourism experience (1999)The Discursive Construction of National Identity in Multilingual Britain (2002)Language transmission revisited: family type, linguistic environment and language attitudes (2009)Language standards, standardisation and standard ideologies in multilingual contexts (2020)
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References

  • 2012The Managed Heart3,197 cited
  • 2013Affect and discourse – What’s the problem? From affect as excess to affective/discursive practice433 cited
  • 2000Styling the worker: Gender and the commodification of language in the globalized service economy427 cited
  • 2018On Semiotic Ideology319 cited
  • 2015Expanding the Notion of the Linguistic Repertoire: On the Concept of Spracherleben —The Lived Experience of Language266 cited
  • 2009The Audacity of Affect: Gender, Race, and History in Linguistic Accounts of Legitimacy and Belonging176 cited
  • 2008Marketing, management and performance: multilingualism as commodity in a tourism call centre168 cited
  • 2010Language as Resource in the Globalized New Economy162 cited
  • 1999The ideology of dialect in Switzerland108 cited
  • 2020Discourse and affect80 cited
  • 2017Language Investment and Employability71 cited
  • 2017Policing for commodification: turning communicative resources into commodities62 cited
  • 2020The selective celebration of linguistic diversity: evidence from the Swiss language policy discourse55 cited
  • 2016Language investment and political economy51 cited
  • 2016Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script

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46 cited
  • 2016Going beyond language: Soft skill-ing cultural difference and immigrant integration in Toronto, Canada28 cited
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