Human Resource Management in the Hospitality Industry

Abstract

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:• Selection, appointment and induction• Training and management development• Labour turnover• Employee relations and employment law• Managing people and customer care• Business EthicsWritten in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 43 citations exist upstream.