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Human Resource Management in the Hospitality Industry
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(1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Using thematic analysis in psychology (2006)Perceived Overqualification and Job Outcomes: The Moderating Role of Manager Envy (2022)The Effect of Participative Leadership Style on Employees’ Performance: The Contingent Role of Institutional Theory (2022)The Relationship between Emotional Intelligence and Educators’ Performance in Higher Education Sector (2022)
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  • 2015How do tourism firms innovate for sustainable energy consumption? A capabilities perspective on the adoption of energy efficiency in tourism accommodation establishments99 cited
  • 1995Human resource management in the Bulgarian hotel industry: from command to empowerment?51 cited
  • 2015HRM in Relation To Employee Motivation and Job Performance in the Hospitality Industry44 cited
  • 2000Modelling the benefits of training to business performance in leisure retailing28 cited
  • 2020Employee welfare and job satisfaction in the Sri Lankan hotel industry20 cited
  • 2019Towards a personology of a hospitality professional19 cited
  • 2015Undergraduate Tourism Students’ Opinions Regarding the Work Conditions in the Tourism Industry13 cited
  • 2013Effects of Poor Training and Development on the Work Performance of the Fast Food Employees in Cape Town12 cited
  • 2018An Evaluation of the Relationship between Human Resource Practices and Service Quality: An Empirical Investigation in the Canadian Hotel Industry.10 cited
  • 2016Diversity management in Vietnam's hospitality industry7 cited
  • 2019Effects of Training on Employee Performance in Ga East Hotels7 cited
  • 1991From à la Carte to Cafeteria‐style Management Development4 cited
  • 2023Impact of COVID-19 on Hospitality Educators in India2 cited

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  • 2025Exploring Employee Motivation: A Comprehensive Analysis of Key Motivational Factors Across Diverse Industries1 cited
  • 1997Using student‐centred teaching to develop human resource management competencies0 cited