Human Resource Management in the Hospitality Industry

Abstract

A background to the industry's workforce human resource management job design recruitment selection appointment and induction performance appraisal training management development job evaluation administration of wages and salaries incentives fringe benefits labour turnover and termination of employment industrial relations law of employment manpower planning, records and statistics organizing human resources labour costs and productivity managing people customer care managing in an international context. Appendices: a review of personnel management in the private sector of the British hospitality industry the IPM code of professional practice in personnel management the IPM recruitment code technology and employment in hotels and catering.

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