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Commentary – The ServCollab Perspective on Elevating Human Experience
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Commentary – The ServCollab Perspective on Elevating Human Experience (2022)Commentary – The ServCollab Perspective o…Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior (2022)Why does service inclusion ma…Service inclusion: the role of disability identity in retail (2021)Service inclusion: the role o…Service Ecosystem Health: A Transformative Approach to Elevating Service Science (2021)Service Ecosystem Health: A T…Balancing service inclusion for primary and secondary customers experiencing vulnerabilities (2021)Balancing service inclusion f…Elevating the human experience (HX) through service research collaborations: introducing ServCollab (2020)Elevating the human experienc…Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion (2020)Creating hospitable service s…Design for service inclusion: creating inclusive service systems by 2050 (2018)Design for service inclusion:…Transformative service research: An agenda for the future (2012)Transformative service resear…A Customer Liberation Manifesto (2009)A Customer Liberation Manifes…Happiness is everything, or is it? Explorations on the meaning of psychological well-being. (1989)Development as Freedom (1999)Development as Freedom (2009)Customer Effort in Value Cocreation Activities (2015)Transformative Service Research (2015)The four pillars of tertiary student engagement and success: a holistic measurement approach (2019)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Evolving to a New Dominant Logic for Marketing (2003)Wikinomics: how mass collaboration changes everything (2007)Exploring the impact of customer feedback on the well-being of service entities (2014)Consumers' captive service experiences: it's YOU and ME (2015)Developing a deeper understanding of positive customer feedback (2017)Black Feminist Thought: Knowledge, Consciousness, and the Politics of Empowerment. (1992)On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being (2001)Demarginalizing the Intersection of Race and Sex: A Black Feminist Critique of Antidiscrimination Doctrine, Feminist Theory, and Antiracist Politics [1989] (2018)Adapting research methodology during COVID-19: lessons for transformative service research (2020)Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems (2020)Service Research Priorities: Designing Sustainable Service Ecosystems (2021)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)The Study of Boundaries in the Social Sciences (2002)Immersive netnography: a novel method for service experience research in virtual reality, augmented reality and metaverse contexts (2022)The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings: a service research agenda (2022)SDG editorial: improving life on planet earth – a call to action for service research to achieve the sustainable development goals (SDGs) (2023)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)Designing conceptual articles: four approaches (2020)Exploring interactions between commuters with disabilities and transport service providers (2023)Hospitality as the bridge: advancing transformative service research towards human flourishing (2023)Identity Ambiguity and Change in the Wake of a Corporate Spin-off (2004)Seeking Qualitative Rigor in Inductive Research (2012)Customer ecosystems: exploring how ecosystem actors shape customer experience (2022)Service system resilience under resource scarcity: from vulnerability to balanced centricity (2023)Ageing and wellbeing co-creation: systematic literature review and future avenues for Transformative Service Researchers (2024)A Theory of Justice (1971)Institutions and axioms: an extension and update of service-dominant logic (2015)Delineating transformative value creation through service communications: an integrative framework (2022)SDG commentary: services that enable well-being of the human species (2023)Toward a Psychology of Human Agency (2006)Service Research Priorities in a Rapidly Changing Context (2015)Navigating services for consumers with disabilities: a comprehensive review and conceptual framework (2023)Inclusive servicescapes: the imperative of universal design principles (2024)The Norm of Reciprocity: A Preliminary Statement (1960)Ostracism (2006)Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. (2007)You are being watched! Using anthropomorphism to curb customer misbehavior in access-based consumption (2022)
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References

  • 2012Transformative service research: An agenda for the future996 cited
  • 2018Design for service inclusion: creating inclusive service systems by 2050354 cited
  • 2020Elevating the human experience (HX) through service research collaborations: introducing ServCollab95 cited
  • 2009A Customer Liberation Manifesto43 cited
  • 2020Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion43 cited
  • 2021Service inclusion: the role of disability identity in retail39 cited
  • 2021Balancing service inclusion for primary and secondary customers experiencing vulnerabilities34 cited
  • 2021Service Ecosystem Health: A Transformative Approach to Elevating Service Science32 cited
  • 2022Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior27 cited

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