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Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping
16 references·14 citing·48 second hop
Inclusive or exclusive? Investigating how retail technology can reduce old consumers’ barriers to shopping (2022)Inclusive or exclusive? Investigating how…How the COVID-19 Pandemic May Change the World of Retailing (2020)How the COVID-19 Pandemic May…How Technology is Changing Retail (2020)How Technology is Changing Re…The future of in-store technology (2019)The future of in-store techno…Shopping in the digital world: Examining customer engagement through augmented reality mobile applications (2019)Shopping in the digital world…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…The digital divide has grown old: Determinants of a digital divide among seniors (2014)The digital divide has grown …PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers (2014)PERSPECTIVE: Older Adults' Ad…Handbook of Consumer Psychology (2014)Handbook of Consumer Psycholo…Research methods in applied linguistics : quantitative,qualitative, and mixed methodologies (2007)Research methods in applied l…Using thematic analysis in psychology (2006)Using thematic analysis in ps…Beyond the hedonic treadmill: Revising the adaptation theory of well-being. (2006)Beyond the hedonic treadmill:…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Social Exclusion in Britain 1991—1995 (1999)Social Exclusion in Britain 1…Sampling for qualitative research (1996)Sampling for qualitative rese…Phenomenological research methods (1994)Phenomenological research met…The Discovery of Grounded Theory: Strategies for Qualitative Research (1968)The Discovery of Grounded The…Ageing and digital shopping: Measurement and validation of an innovative framework (2025)Ageing and digital shopping: …Impact of Aging on Consumer Behavior: A Review and Research Agenda (2024)Impact of Aging on Consumer B…Exploring consumers’ competence, autonomy and relatedness needs in the adoption of facial recognition payment technology (2024)Exploring consumers’ competen…Enhancing Elderly Well-Being: Exploring Interactions between Neighborhood-Built Environment and Outdoor Activities in Old Urban Area (2024)Enhancing Elderly Well-Being:…Encourage sustainable consumption among the elderly through generativity (2024)Encourage sustainable consump…Online grocery shopping intention: Elderly's perspective in Malaysia (2023)Online grocery shopping inten…On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy (2023)On linking the perceived valu…Older consumers and technology: A critical systematic literature review (2023)Older consumers and technolog…Managerial approaches and sociotechnical implications of the adoption of consumer-facing in-store technology in organizational processes: the case of fashion retail (2023)Managerial approaches and soc…Is the system reliability profitable for retailing and consumer service of a dynamical system under cross-price elasticity of demand? (2023)Is the system reliability pro…Factors influencing older adults' intention to use virtual fitting room technology during the COVID-19 pandemic (2023)Factors influencing older adu…Exploring how different ages of consumers shop on women's fashion retail websites (2023)Exploring how different ages …Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector (2023)Amidst technology, environmen…Is Conspicuous Consumption Influenced by Cyber-Ostracism? A Moderated Mediation Model (2022)Is Conspicuous Consumption In…Qualitative evaluation and research methods (1990)Qualitative Data Analysis: An Expanded Sourcebook (1994)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Older Adults' Reasons for Using Technology while Aging in Place (2015)Thematic Analysis (2017)Reflecting on reflexive thematic analysis (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons (2005)The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift. (2007)Assessing coping strategies: A theoretically based approach. (1989)Well-being : the foundations of hedonic psychology (1999)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)Open hearts build lives: Positive emotions, induced through loving-kindness meditation, build consequential personal resources. (2008)Happiness unpacked: Positive emotions increase life satisfaction by building resilience. (2009)Personality and Subjective Well-Being (2009)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)‘Unsatisfactory Saturation’: a critical exploration of the notion of saturated sample sizes in qualitative research (2012)Characterising and justifying sample size sufficiency in interview-based studies: systematic analysis of qualitative health research over a 15-year period (2018)A Review of the Quality Indicators of Rigor in Qualitative Research (2020)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Analyzing older users’ home telehealth services acceptance behavior—applying an Extended UTAUT model (2016)Handbook of the Psychology of Aging (2016)Older people, assistive technologies, and the barriers to adoption: A systematic review (2016)From internet access to internet skills: digital inequality among older adults (2018)Computer Self-Efficacy: Development of a Measure and Initial Test (1995)Diffusion of innovations (2003)A review of Internet use among older adults (2018)Internet use among older Europeans: an analysis based on SHARE data (2018)Diffusion of Innovations 1 (2019)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Determining Validity in Qualitative Inquiry (2000)From the Editors: What Grounded Theory is Not (2006)Qualitative Research Designs (2007)Classrooms as Communities (1997)Disrupted Routines: Team Learning and New Technology Implementation in Hospitals (2001)Sample Size Policy for Qualitative Studies Using In-Depth Interviews (2012)Interviewing as a Data Collection Method: A Critical Review (2014)Online teaching placement during the COVID-19 pandemic in Chile: challenges and opportunities (2020)Qualitative Data Analysis (2024)
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References

  • 2006Using thematic analysis in psychology193,725 cited
  • 1994Phenomenological research methods13,881 cited
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  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1996Sampling for qualitative research4,289 cited
  • 2007Research methods in applied linguistics : quantitative,qualitative, and mixed methodologies2,610 cited
  • 2006Beyond the hedonic treadmill: Revising the adaptation theory of well-being.1,942 cited
  • 2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited
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  • 2020How the COVID-19 Pandemic May Change the World of Retailing494 cited
  • 2014Handbook of Consumer Psychology474 cited
  • 2019

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The future of in-store technology
460 cited
  • 2020How Technology is Changing Retail445 cited
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    • 2023On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy53 cited
    • 2023Older consumers and technology: A critical systematic literature review33 cited
    • 2023Online grocery shopping intention: Elderly's perspective in Malaysia28 cited
    • 2024Enhancing Elderly Well-Being: Exploring Interactions between Neighborhood-Built Environment and Outdoor Activities in Old Urban Area27 cited
    • 2023Is the system reliability profitable for retailing and consumer service of a dynamical system under cross-price elasticity of demand?26 cited
    • 2024Impact of Aging on Consumer Behavior: A Review and Research Agenda22 cited
    • 2024Encourage sustainable consumption among the elderly through generativity15 cited
    • 2023Exploring how different ages of consumers shop on women's fashion retail websites15 cited
    • 2024Exploring consumers’ competence, autonomy and relatedness needs in the adoption of facial recognition payment technology14 cited
    • 2023Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector14 cited
    • 2022Is Conspicuous Consumption Influenced by Cyber-Ostracism? A Moderated Mediation Model13 cited
    • 2025Ageing and digital shopping: Measurement and validation of an innovative framework13 cited
    • 2023Factors influencing older adults' intention to use virtual fitting room technology during the COVID-19 pandemic12 cited
    • 2023Managerial approaches and sociotechnical implications of the adoption of consumer-facing in-store technology in organizational processes: the case of fashion retail10 cited