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Analysing driving factors of customer satisfaction among telecommunication service providers in Kurdistan region
16 references·0 citing·45 second hop
Analysing driving factors of customer satisfaction among telecommunication service providers in Kurdistan region (2022)Analysing driving factors of customer sat…The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)The effects of service qualit…Perceived service quality and customer satisfaction: A fuzzy set QCA approach in the railway sector (2017)Perceived service quality and…Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty (2009)Destination attachment: Effec…The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…A dimension‐specific analysis of performance‐only measurement of service quality and satisfaction in China's retail banking (2004)A dimension‐specific analysis…The relationship between service quality and customer satisfaction – a factor specific approach (2002)The relationship between serv…Performance-only measurement of service quality: a replication and extension (2002)Performance-only measurement …The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Marketing Management: The Millennium Edition (1999)Marketing Management: The Mil…Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes (1998)Customer‐service provider rel…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…The determinants of service quality: satisfiers and dissatisfiers (1995)The determinants of service q…Consumer satisfaction and perceived quality: Complementary or divergent constructs? (1994)Consumer satisfaction and per…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Price Perceptions and Consumer Shopping Behavior: A Field Study (1993)Price Perceptions and Consume…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The key determinants of Internet banking service quality: a content analysis (2001)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Whence Consumer Loyalty? 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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1993Price Perceptions and Consumer Shopping Behavior: A Field Study1,774 cited
  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
  • 2009Destination attachment: Effects on customer satisfaction and cognitive, affective and conative loyalty1,376 cited
  • 1999Marketing Management: The Millennium Edition1,176 cited
  • 1995The determinants of service quality: satisfiers and dissatisfiers1,032 cited
  • 2002Performance-only measurement of service quality: a replication and extension935 cited
  • 2002The relationship between service quality and customer satisfaction – a factor specific approach897 cited
  • 1994Consumer satisfaction and perceived quality: Complementary or divergent constructs?719 cited
  • 2021The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country481 cited
  • 1998

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Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes
393 cited
  • 2004A dimension‐specific analysis of performance‐only measurement of service quality and satisfaction in China's retail banking189 cited
  • 2017Perceived service quality and customer satisfaction: A fuzzy set QCA approach in the railway sector145 cited
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