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Value in business markets: What do we know? Where are we going? · Study

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ArticleValue in business markets: What do we know? Where are we going?

Adam Lindgreen2005

Article2005

Value in business markets: What do we know? Where are we going?

Adam Lindgreen · Finn Wynstra

611 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Service and Product Innovation Value Engineering and Management

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References

1994The Commitment-Trust Theory of Relationship Marketing 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1973The nature of human values 1987Developing Buyer-Seller Relationships 2001Consumer perceived value: The development of a multiple item scale 2010Satisfaction: a behavioral perspective on the consumer 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships

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2010Organizational Stages and Cultural Phases: A Critical Review and a Consolidative Model of Corporate Social Responsibility Development 2011The moderating effect of customer perceived value on online shopping behaviour 2012Bringing “Social” Into Sales: The Impact of Salespeople’S Social Media Use on Service Behaviors and Value Creation 2011Assessing value-in-use: A conceptual framework and exploratory study 2018Conceptualizing and communicating value in business markets: From value in exchange to value in use

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Year2005

Typearticle

Published2005-03-08

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations611

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.indmarman.2005.01.001

openalex_workW2107155402

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