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Value in business markets: What do we know? Where are we going?

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References

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1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1973The nature of human values10,141 cited
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2001Consumer perceived value: The development of a multiple item scale6,635 cited
2010Satisfaction: a behavioral perspective on the consumer6,042 cited
1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
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1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
1997Customer value: The next source for competitive advantage4,662 cited
1994Characteristics of partnership success: Partnership attributes, communication behavior, and conflict resolution techniques3,477 cited
1995Developing relationships in business networks3,265 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value

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2,949 cited

1992The Changing Role of Marketing in the Corporation2,773 cited

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