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ArticleCreating and appropriating value in collaborative relationships

Stephan M. Wagner2010

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Articlegreen2010

Creating and appropriating value in collaborative relationships

Stephan M. Wagner · Andreas Eggert · Eckhard Lindemann

197 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Quality and Supply Management Service and Product Innovation

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References

1994The Commitment-Trust Theory of Relationship Marketing 1979A Paradigm for Developing Better Measures of Marketing Constructs 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1970Back-Translation for Cross-Cultural Research 1998The partial least squares approach for structural equation modeling.1977Estimating Nonresponse Bias in Mail Surveys 1965Inequity In Social Exchange 1987Developing Buyer-Seller Relationships

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2014CRM to social CRM: the integration of new technologies into customer relationship management 2017The impact of social media on resource mobilisation in entrepreneurial firms 2011Achieving superior innovation-based performance outcomes in SMEs through innovation resource–capability complementarity 2018Is the theory of trust and commitment in marketing relationships incomplete?2011“Vertical coopetition”: The key account perspective 2012Reducing uncertainty in supplier selection decisions: Antecedents and outcomes of procedural rationality

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Details

Year2010

Typearticle

Published2010-02-15

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations197

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.jbusres.2010.01.004

openalex_workW2168336802

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2015Supplier–customer relationships: A case study of power dynamics

2011The mediating role of key supplier relationship management practices on supply chain orientation—The organizational buying effectiveness link