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Service Quality: A Profit Strategy for Financial Institutions · Study

BookService Quality: A Profit Strategy for Financial Institutions

Leonard L. Berry1988

Book1988

Service Quality: A Profit Strategy for Financial Institutions

Leonard L. Berry · Carter W. Brown

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Customer Service Quality and Loyalty Banking Sector Performance and Management Service and Product Innovation

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2015Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation 2008Using the extension of DEMATEL to integrate hotel service quality perceptions into a cause–effect model in uncertainty 1995Dissolution of a relationship: The salesforce perception 2011Bank Service Quality (BSQ) Index 1995Improving the quality of services marketing: Service (Re) design is the critical link 2012Tourism Service Quality: A Dimension-specific Assessment of SERVQUAL *2012Internal Marketing: An Antidote for Macau's Labor Shortage 2018Assessing the relationship between market orientation and business performance in the hotel industry – the mediating role of service quality

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Year1988

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Published1988-10-01

Languageen

Citations143

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ShelfCustomer Service Quality and Loyalty

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openalex_workW428532584

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