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Dissolution of a relationship: The salesforce perception · Study

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ArticleDissolution of a relationship: The salesforce perception

Jean Perrien1995

Article1995

Dissolution of a relationship: The salesforce perception

Jean Perrien · Peter M. Banting

103 citations·0/0 files stored·Industrial Marketing Management

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Customer Service Quality and Loyalty Marketing and Advertising Strategies Quality and Supply Management

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References

1987Developing Buyer-Seller Relationships 1977Content Analysis in Consumer Research 1983Production and inventory management 1989Reliability of Nominal Data Based on Qualitative Judgments 1980The Development of Buyer‐Seller Relationships in Industrial Markets 2005Research Methods in the Social Sciences 1977Research Methods in Social Sciences.1983After the Sale is Over...

Cited by

2006Suppliers' willingness to end unprofitable customer relationships 2000The long good-bye: The dissolution of customer-service provider relationships 2003Jumped, Pushed or Forgotten? Approaches to Dissolution 2002Determinants of SME owners’ satisfaction with their banking relationships: a Canadian study 2001Corporate banking: the strategic impact of boundary spanner effectiveness 1997Implementing a relationship marketing program: a case study and managerial implications

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Year1995

Typearticle

Published1995-08-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations103

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/0019-8501(95)00015-3

openalex_workW2031926342

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2007

Buyer‐supplier relationship dissolution: the Chinese context

2009Complaint management expectations: An online laddering analysis of small versus large firms