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The role of digital transformation in improving customer satisfaction: An empirical study on Egyptian hotels
16 references·0 citing·47 second hop
The role of digital transformation in improving customer satisfaction: An empirical study on Egyptian hotels (2022)The role of digital transformation in imp…Information and Communication Technologies in Tourism 2021 (2021)Information and Communication…Big Data as a Game Changer: How Does It Shape Business Intelligence Within a Tourism and Hospitality Industry Context? (2019)Big Data as a Game Changer: H…Enhancing the online decision-making process by using augmented reality: A two country comparison of youth markets (2017)Enhancing the online decision…Agile digital transformation of System-of-Systems architecture models using Zachman framework (2017)Agile digital transformation …Leveraging Frontline Employees’ Small Data and Firm-Level Big Data in Frontline Management (2016)Leveraging Frontline Employee…An investigation of multiple devices and information sources used in the hotel booking process (2015)An investigation of multiple …What can big data and text analytics tell us about hotel guest experience and satisfaction? (2014)What can big data and text an…Smartphone Use in Everyday Life and Travel (2014)Smartphone Use in Everyday Li…An analysis of user‐generated content for hotel experiences (2013)An analysis of user‐generated…Progress and Development of Information Technology in the Hospitality Industry (2012)Progress and Development of I…Digital transformation: opportunities to create new business models (2012)Digital transformation: oppor…Customer Relationship Management ( CRM) in Hotel Industry : A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities, and Hotel Performance (2012)Customer Relationship Managem…The relationship between CRM, RM, and business performance: A study of the hotel industry in Taiwan (2011)The relationship between CRM,…Customer relationship management for hotels in Hong Kong (2010)Customer relationship managem…Management information systems: managing the digital firm (2003)Management information system…Experience-based Travel (2000)Experience-based TravelWork and the Nature of Man. 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References

  • 2003Management information systems: managing the digital firm1,424 cited
  • 2012Digital transformation: opportunities to create new business models1,139 cited
  • 2014What can big data and text analytics tell us about hotel guest experience and satisfaction?949 cited
  • 2014Smartphone Use in Everyday Life and Travel601 cited
  • 2017Enhancing the online decision-making process by using augmented reality: A two country comparison of youth markets429 cited
  • 2013An analysis of user‐generated content for hotel experiences212 cited
  • 2021Information and Communication Technologies in Tourism 2021177 cited
  • 2011The relationship between CRM, RM, and business performance: A study of the hotel industry in Taiwan159 cited
  • 2000Experience-based Travel155 cited
  • 2010Customer relationship management for hotels in Hong Kong144 cited
  • 2015An investigation of multiple devices and information sources used in the hotel booking process138 cited
  • 2017Agile digital transformation of System-of-Systems architecture models using Zachman framework136 cited
  • 2012Progress and Development of Information Technology in the Hospitality Industry109 cited
  • 2016Leveraging Frontline Employees’ Small Data and Firm-Level Big Data in Frontline Management88 cited

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2012
Customer Relationship Management ( CRM) in Hotel Industry : A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities, and Hotel Performance
86 cited
  • 2019Big Data as a Game Changer: How Does It Shape Business Intelligence Within a Tourism and Hospitality Industry Context?63 cited
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