The Phenomenon of Technostress during the COVID-19 Pandemic Due to Work from Home in Indonesia

Abstract

The regulation of work from home (WFH) was suddenly instructed by many companies in Indonesia at the beginning of the COVID-19 pandemic. It improved the demand for information and communication technology, which triggered the emergence of technostress among workers. Therefore, this study aimed to analyze the technostress phenomenon in Indonesia due to the regulation of WFH by involving 819 respondents collected using an online questionnaire. This quantitative study using an SEM-Model investigated the correlation of technostress on productivity and role stress. Moreover, this model research also analyzed the role of computer self-efficacy and techno-addiction toward technostress among Indonesia’s workers. Finally, the findings showed a significant correlation between variables, becoming the first empirical evidence of the technostress phenomenon during work from home in Indonesia. This research brings new insight to companies about the technostress phenomenon during work from home that has never been discussed thoroughly before in Indonesia, suggesting companies should find the right strategy to balance the use of ICT at work based on workers’ job roles.

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