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Service quality estimation and improvement plan of bus Service: A perception and expectation based analysis

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References

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2013Perceived service quality in bus transit service: A structural equation approach479 cited

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2010

A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view

429 cited

2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches381 cited

2006Modelling the Impact of Airline Service Quality and Marketing Variables on Passengers’ Future Behavioural Intentions196 cited

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2025How do differences in airline passengers’ satisfaction with connectivity modes affect last-mile travel choices? A SALC modeling based on RRM8 cited
2024A Literature Review on Bus Comfort On-Board7 cited
2025From social media to policy: Public insights on transport communication and services in Queensland6 cited
2023Determinant factors in increasing the livability of the city of Padang from the perspective of transportation6 cited
2024Assessing Impact Factors That Affect School Mobility Utilizing a Machine Learning Approach5 cited
2024A Bus‐Service‐Based Zone Division Approach for the Spatial Analysis of Public Bus: A Case Study in South China4 cited
2024Service Quality and Personal Attitudes as Predictors of Overall Satisfaction with Public Buses: A Case Study in Kathmandu, Nepal4 cited