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Increases or discounts: Price strategies based on customers’ patience times
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Increases or discounts: Price strategies based on customers’ patience times (2022)Increases or discounts: Price strategies …Buying time promotes happiness (2017)Buying time promotes happinessHow Do Delay Announcements Shape Customer Behavior? An Empirical Study (2016)How Do Delay Announcements Sh…Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department (2015)Waiting Patiently: An Empiric…Time, Money, and Morality (2013)Time, Money, and MoralitySignaling Quality via Queues (2011)Signaling Quality via QueuesCall Centers with Delay Information: Models and Insights (2011)Call Centers with Delay Infor…The Pursuit of Happiness (2010)The Pursuit of HappinessPrice and lead time decisions in dual-channel supply chains (2009)Price and lead time decisions…Matching Supply with Demand: An Introduction to Operations Management (2005)Matching Supply with Demand: …Customer lead time management when both demand and price are lead time sensitive (2003)Customer lead time management…Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support (2002)Adaptive Behavior of Impatien…Fundamentals of Queueing Theory (1999)Fundamentals of Queueing Theo…The Impact of Waiting Time Guarantees on Customers' Waiting Experiences (1997)The Impact of Waiting Time Gu…Management of Service Operations: Text, Cases and Readings (1979)Management of Service Operati…On Optimal Balking Rules and Toll Charges in the GI/M/1 Queuing Process (1971)On Optimal Balking Rules and …The Regulation of Queue Size by Levying Tolls (1969)The Regulation of Queue Size …Industrial Market Structure and Economic Performance. (1971)Handbooks in operations research and management science (1989)Competing against time: how time-based competition is reshaping global markets (1990)Due Date Management Policies (2004)Coordination of marketing and production for price and leadtime decisions (2007)To collaborate or not to collaborate: Prompting upstream eco-efficient innovation in a supply chain (2016)An Industry Equilibrium Analysis of Downstream Vertical Integration (1983)Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Channel Conflict and Coordination in the E‐Commerce Age (2004)Pricing policies in a dual-channel supply chain with retail services (2012)Price and quality decisions in dual-channel supply chains (2016)Managing a dual-channel supply chain under price and delivery-time dependent stochastic demand (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Decisions with Multiple Objectives: Preferences and Value Tradeoffs. (1994)How tolerable is delay?: Consumers’ evaluations of internet web sites after waiting (1999)Marketing management: analysis. planning. implementation and control (2000)Consumer Perception and Evaluation of Waiting Time: A Field Experiment (2002)A perceptual mapping of online travel agencies and preference attributes (2006)Econometric Analysis of Cross Section and Panel Data (2001)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback (2015)Load effect on service times (2018)Worth the wait? How restaurant waiting time influences customer behavior and revenue (2018)Stochastic Processes Occurring in the Theory of Queues and their Analysis by the Method of the Imbedded Markov Chain (1953)Introduction to the Theory of Queues. (1963)Individual and Social Optimization in a Multiserver Queue with a General Cost-Benefit Structure (1972)Individual versus Social Optimization in the Allocation of Customers to Alternative Servers (1983)Strategic Behavior and Social Optimization in Markovian Vacation Queues (2011)On Happiness and Human Potentials: A Review of Research on Hedonic and Eudaimonic Well-Being (2001)A Survey Method for Characterizing Daily Life Experience: The Day Reconstruction Method (2004)Happiness: Lessons from a New Science (2005)The Shifting Meaning of Happiness (2010)Money priming can change people’s thoughts, feelings, motivations, and behaviors: An update on 10 years of experiments. (2015)Social Motivation: Costs and Benefits of Selfishness and Otherishness (2016)What Can Be Learned from Classical Inventory Models? A Cross-Industry Exploratory Investigation (2007)Distributionally Robust Optimization and Its Tractable Approximations (2010)Customer‐Base Concentration and Inventory Efficiencies: Evidence from the Manufacturing Sector (2015)An Equilibrium Queuing Model of Bribery (1985)On-Demand Service Platforms (2016)Analysis of a GI/M/1 queue with multiple working vacations (2004)Modeling bursts and heavy tails in human dynamics (2006)Optimal ambulance location with random delays and travel times (2008)The emergence of service operations management as an academic discipline (2006)Does bureaucracy kill individual initiative? The impact of structure on organizational citizenship behavior in the hospitality industry (2007)Understanding the Impact of Green Initiatives and Green Performance on Financial Performance in the US (2017)
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References

  • 1969The Regulation of Queue Size by Levying Tolls1,227 cited
  • 1999Fundamentals of Queueing Theory584 cited
  • 2009Price and lead time decisions in dual-channel supply chains460 cited
  • 2005Matching Supply with Demand: An Introduction to Operations Management360 cited
  • 2010The Pursuit of Happiness266 cited
  • 1979Management of Service Operations: Text, Cases and Readings252 cited
  • 1997The Impact of Waiting Time Guarantees on Customers' Waiting Experiences240 cited
  • 2003Customer lead time management when both demand and price are lead time sensitive221 cited
  • 2015Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department189 cited
  • 1971On Optimal Balking Rules and Toll Charges in the GI/M/1 Queuing Process185 cited
  • 2017Buying time promotes happiness180 cited
  • 2013Time, Money, and Morality174 cited
  • 2002Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support157 cited
  • 2011Signaling Quality via Queues127 cited
  • 2016How Do Delay Announcements Shape Customer Behavior? An Empirical Study120 cited
  • 2011

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Call Centers with Delay Information: Models and Insights
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