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How frontline employees' communication styles affect consumers' willingness to interact: The boundary condition of emotional ability similarity
16 references·1 citing·56 second hop
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516 cited
  • 2007Toward a dialect theory: Cultural differences in the expression and recognition of posed facial expressions.403 cited
  • 2008Effects of Temporal and Social Distance on Consumer Evaluations: Table 1343 cited
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    • 2024Impact of transformational leadership on service delivery behaviours of frontline service employees25 cited