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OBTAINING AN IN-DEPTH UNDERSTANDING OF THE ASSURANCE DIMENSION OF SERVQUAL IN THE SPA INDUSTRY: A CASE OF SPAS IN BANGKOK
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OBTAINING AN IN-DEPTH UNDERSTANDING OF THE ASSURANCE DIMENSION OF SERVQUAL IN THE SPA INDUSTRY: A CASE OF SPAS IN BANGKOK (2022)OBTAINING AN IN-DEPTH UNDERSTANDING OF TH…Understanding the Subjective and Objective Assessments of Service Quality through Spa Customers’ E-complaints in Bangkok (2021)Understanding the Subjective …The repercussions and challenges of COVID-19 in the hotel industry: Potential strategies from a case study of Indonesia (2021)The repercussions and challen…A content analysis for government’s and hotels’ response to COVID-19 pandemic in Egypt (2021)A content analysis for govern…A systematic qualitative case study: questions, data collection, NVivo analysis and saturation (2020)A systematic qualitative case…Cruise Line Customers’ Responses to Risk and Crisis Communication Messages: An Application of the Risk Perception Attitude Framework (2018)Cruise Line Customers’ Respon…Service quality and customer satisfaction in thermal tourism (2017)Service quality and customer …A qualitative exploration of day spa therapists' work motivations and job satisfaction (2017)A qualitative exploration of …The Impact of Service Quality on Positive Consumption Emotions in Resort and Hotel Spa Experiences (2014)The Impact of Service Quality…A review of twenty years of SERVQUAL research (2009)A review of twenty years of S…Three Approaches to Qualitative Content Analysis (2005)Three Approaches to Qualitati…The measurement of perceived differences in service quality — The case of health spas in Slovenia (2002)The measurement of perceived …Qualitative Market Research (2001)Qualitative Market ResearchHermeneutic Phenomenological Research: A Practical Guide for Nurse Researchers (2000)Hermeneutic Phenomenological …An Empirical Study of Servqual's Dimensionality (1998)An Empirical Study of Servqua…Content analysis: Method, applications, and issues (1992)Content analysis: Method, app…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Content Analysis in Communication Research. (1952)The Practice of Social Research. (1976)Content Analysis: An Introduction to its Methodology. (1984)Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness (2003)The qualitative content analysis process (2008)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Alternative measures of service quality: a review (2008)Developing e-service quality scales: A literature review (2010)Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Qualitative research and evaluation methods (1980)Naturalistic inquiry (1985)Qualitative Data Analysis: An Expanded Sourcebook (1994)Scoping studies: advancing the methodology (2010)Using the framework method for the analysis of qualitative data in multi-disciplinary health research (2013)A Coefficient of Agreement for Nominal Scales (1960)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Loyalty in E-Commerce (2002)Overall job satisfaction: How good are single-item measures? 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References

  • 2005Three Approaches to Qualitative Content Analysis45,313 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Content analysis: Method, applications, and issues2,699 cited
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  • 1998An Empirical Study of Servqual's Dimensionality222 cited
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  • 2018Cruise Line Customers’ Responses to Risk and Crisis Communication Messages: An Application of the Risk Perception Attitude Framework128 cited
  • 2021A content analysis for government’s and hotels’ response to COVID-19 pandemic in Egypt123 cited
  • 2014The Impact of Service Quality on Positive Consumption Emotions in Resort and Hotel Spa Experiences119 cited
  • 2021The repercussions and challenges of COVID-19 in the hotel industry: Potential strategies from a case study of Indonesia110 cited
  • 2002The measurement of perceived differences in service quality — The case of health spas in Slovenia93 cited
  • 2017Service quality and customer satisfaction in thermal tourism81 cited

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  • 2017A qualitative exploration of day spa therapists' work motivations and job satisfaction59 cited
  • 2021Understanding the Subjective and Objective Assessments of Service Quality through Spa Customers’ E-complaints in Bangkok20 cited
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