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Importance performance analysis for evaluating city bus service quality in Addis Ababa, Ethiopia
16 references·1 citing·45 second hop
Importance performance analysis for evaluating city bus service quality in Addis Ababa, Ethiopia (2022)Importance performance analysis for evalu…International Journal of Business and Social Science (2018)International Journal of Busi…SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives (2017)SERVQUAL analysis of public b…Quality of public transport service: an integrative review and research agenda (2017)Quality of public transport s…P-TRANSQUAL: a service quality model of public land transport services (2015)P-TRANSQUAL: a service qualit…CUSTOMER PERCEPTION OF SERVICE QUALITY IN PUBLIC TRANSPORT (2014)CUSTOMER PERCEPTION OF SERVIC…A Quality-Based Approach to Public Transportation Planning: Theory and a Case Study (2013)A Quality-Based Approach to P…Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation (2011)Measuring Commuters’ Percepti…A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)A New Customer Satisfaction I…Diagnostic Evaluation of Public Transportation Mode Choice in Addis Ababa (2007)Diagnostic Evaluation of Publ…Public Transport in Developing Countries (2005)Public Transport in Developin…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Public Transportation Access (1998)Public Transportation AccessSustainable transport (1997)Sustainable transportAlternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Importance-Performance Analysis (1977)Importance-Performance Analys…Comparative Analysis of Public Transportation Comfort in Addis Ababa: Objective and Subjective Performance Metrics (2024)Comparative Analysis of Publi…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Valuing Transit Service Quality Improvements (2008)A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)Drivers of customer satisfaction with public transport services (2015)The Geography of Urban Transportation (1988)Urban Form, Energy and the Environment: A Review of Issues, Evidence and Policy (1996)Transit ridership forecasting at station level: an approach based on distance-decay weighted regression (2011)New evidence on walking distances to transit stops: identifying redundancies and gaps using variable service areas (2013)Temporal variability in transit-based accessibility to supermarkets (2014)Cultures and Organizations: Software of the Mind. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 2018International Journal of Business and Social Science4,284 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 1998Public Transportation Access388 cited
  • 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
  • 1997Sustainable transport243 cited
  • 2017SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives149 cited
  • 2011Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation144 cited
  • 2005Public Transport in Developing Countries137 cited
  • 2013A Quality-Based Approach to Public Transportation Planning: Theory and a Case Study101 cited
  • 2017Quality of public transport service: an integrative review and research agenda94 cited
  • 2014CUSTOMER PERCEPTION OF SERVICE QUALITY IN PUBLIC TRANSPORT89 cited
  • 2015P-TRANSQUAL: a service quality model of public land transport services

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62 cited
  • 2007Diagnostic Evaluation of Public Transportation Mode Choice in Addis Ababa49 cited
  • Cited by

    • 2024Comparative Analysis of Public Transportation Comfort in Addis Ababa: Objective and Subjective Performance Metrics3 cited