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Driving organisational change in SMEs using service design
16 references·0 citing·39 second hop
Driving organisational change in SMEs using service design (2022)Driving organisational change in SMEs usi…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Leading change: why transformation efforts fail (2009)Leading change: why transform…Co-creation and the new landscapes of design (2008)Co-creation and the new lands…Steps toward a science of service systems (2007)Steps toward a science of ser…Fundamentals of service science (2007)Fundamentals of service scien…A Three Cycle View of Design Science Research (2007)A Three Cycle View of Design …A Design Science Research Methodology for Information Systems Research (2007)A Design Science Research Met…The qualitative research interview (2006)The qualitative research inte…Design Science in Information Systems Research1 (2004)Design Science in Information…Co‐creating unique value with customers (2004)Co‐creating unique value with…Design and natural science research on information technology (1995)Design and natural science re…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Frontiers in Group Dynamics (1947)Frontiers in Group DynamicsStrategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Handbook of Qualitative Research (1994)Qualitative Data Analysis: An Expanded Sourcebook (1994)Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services (2014)Systematic methodological review: developing a framework for a qualitative semi‐structured interview guide (2016)The Discovery of Grounded Theory (2017)Semistructured interviewing in primary care research: a balance of relationship and rigour (2019)Chief executives define their own data needs. (1979)Design science in information systems research (2004)Design Science Research in Information Systems (2010)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)Action Design Research1 (2011)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Conjectures and Refutations: The Growth of Scientific Knowledge. (1964)The Reflective Practitioner: How Professionals Think in Action (1985)The Nature of Theory in Information Systems1 (2006)The Structure of Scientific Revolutions (2017)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Information Systems Success: The Quest for the Dependent Variable (1992)The Structure of Scientific Revolutions (1996)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The Anatomy of a Design Theory (2007)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)Organizational Change: A Review of Theory and Research in the 1990s (1999)2 How Actors Change Institutions: Towards a Theory of Institutional Entrepreneurship (2009)Sustainable business model innovation: A review (2018)Experience-based Co-design and Healthcare Improvement: Realizing Participatory Design in the Public Sector (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)What is co-creation? An interactional creation framework and its implications for value creation (2017)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2004Design Science in Information Systems Research110,671 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2007A Design Science Research Methodology for Information Systems Research7,798 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2008Co-creation and the new landscapes of design5,552 cited
  • 2006The qualitative research interview4,986 cited
  • 2009Leading change: why transformation efforts fail4,500 cited
  • 1995Design and natural science research on information technology3,833 cited
  • 1947Frontiers in Group Dynamics3,672 cited
  • 2004Co‐creating unique value with customers2,463 cited
  • 2007A Three Cycle View of Design Science Research1,638 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2007Fundamentals of service science1,359 cited
  • 2007

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Steps toward a science of service systems
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