The Motivational Factors and Level of Satisfaction of Millennial Bank Employees

Abstract

The purpose of the study is to determine the motivation and level of satisfaction of the 102 rank-and-file millennial respondents among the universal and commercial banks that are currently operating in Tarlac City as well as the relationship and influence of the motivational factors and level of satisfaction of the respondents.The study was anchored on Herzberg's Two Factor Theory where hygiene and motivator factors were used to determine the motivation of the millennial respondents.Furthermore, the Job Satisfaction Survey was used to determine their level of satisfaction.Pearson r and Regression Analysis were utilized to identify the relationship and influence of the motivational factors and level of satisfaction in the study.The results were aimed to provide significant insights that practitioners such as bank managers, and associations within the industry could refer to in motivating and satisfying the millennials in the workplace and be useful to the millennial respondents, academicians, and future researchers.Furthermore, the study aimed to forward significant implications to human resource management in the banking industry.Based on the findings, the millennial respondents are moderately motivated and satisfied, and all the motivational factors were revealed to have a significant relationship to the level of satisfaction of the millennial respondents.Furthermore, among the motivational factors, salary and recognition were shown to positively influence the level of satisfaction of millennial bank employees.

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