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How to create interactive rituals: Key factors and strategic configurations for host-guest interaction in boutique hotels
16 references·2 citing·52 second hop
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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1968Interaction Ritual: Essays on Face-to-Face Behavior.7,499 cited
  • 2011Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research6,095 cited
  • 1991The Social Self: On Being the Same and Different at the Same Time5,135 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,887 cited
  • 2010Place attachment: How far have we come in the last 40 years?2,861 cited
  • 1996The Elementary Forms of Religious Life.2,037 cited
  • 2013Moving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory1,969 cited
  • 2012Faking It or Muddling Through? Understanding Decoupling in Response to Stakeholder Pressures874 cited
  • 1996Customer-sales associate retail relationships859 cited
  • 2011Brand equity, brand loyalty and consumer satisfaction858 cited
  • 2009Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants725 cited
  • 2003Social-Servicescape Conceptual Model602 cited
  • 2008The Sage handbook of grounded theory561 cited

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1993
Emotional Energy as the Common Denominator of Rational Action
524 cited
  • 2004Interaction ritual chains434 cited
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    • 2024Examining Customer Value Cocreation Behavior in Boutique Hotels: Hospitableness, Perceived Value, Satisfaction, and Citizenship Behavior11 cited
    • 2025Traditional Festivals and Urban Villagers’ Social Relationships: An Interaction Ritual Theory Perspective5 cited