SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
REVIEW OF CUSTOMER EXPERIENCE, PERCEIVED EFFECTIVENESS OF E-COMMERCE INSTITUTIONAL MECHANISMS, AND REPURCHASE INTENTION FROM THE PERSPECTIVE OF EXPECTATION-CONFIRMATION THEORY
16 references·1 citing·50 second hop
REVIEW OF CUSTOMER EXPERIENCE, PERCEIVED EFFECTIVENESS OF E-COMMERCE INSTITUTIONAL MECHANISMS, AND REPURCHASE INTENTION FROM THE PERSPECTIVE OF EXPECTATION-CONFIRMATION THEORY (2022)REVIEW OF CUSTOMER EXPERIENCE, PERCEIVED …On Self-Selection Biases in Online Product Reviews1 (2017)On Self-Selection Biases in O…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Feeling Close From Afar: The Role of Psychological Distance in Offsetting Distrust in Unfamiliar Online Retailers (2016)Feeling Close From Afar: The …Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1 (2014)Trust, Satisfaction, and Onli…Product Fit Uncertainty in Online Markets: Nature, Effects, and Antecedents (2014)Product Fit Uncertainty in On…The case of Amazon.com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT) (2013)The case of Amazon.com: towar…Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Online Customer Experience in…The Value of It-Enabled Retailer Learning: Personalized Product Recommendations and Customer Store Loyalty in Electronic Markets1 (2011)The Value of It-Enabled Retai…Repurchase intention in B2C e-commerce—A relationship quality perspective (2011)Repurchase intention in B2C e…Online consumer retention: contingent effects of online shopping habit and online shopping experience (2007)Online consumer retention: co…Beyond concern: a privacy–trust–behavioral intention model of electronic commerce (2004)Beyond concern: a privacy–tru…Beyond concern—a privacy-trust-behavioral intention model of electronic commerce (2004)Beyond concern—a privacy-trus…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Multivariate Data Analysis (2000)Multivariate Data AnalysisA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Elucidating drivers of repurchase intention in the e-marketplace through the lens of online trust-building mechanisms (2024)Elucidating drivers of repurc…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)A Theory of Cognitive Dissonance (1957)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The theory of planned behavior (1991)Online Customer Experience: A Review of the Business-to-Consumer Online Purchase Context (2010)Factors influencing Internet shopping value and customer repurchase intention (2012)It's about time: Revisiting UTAUT2 to examine consumers’ intentions to use NFC mobile payments in hotels (2015)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PLS-SEM: Indeed a Silver Bullet (2011)Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response (2017)Shopping in the digital world: Examining customer engagement through augmented reality mobile applications (2019)Customer experience: fundamental premises and implications for research (2020)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Diffusion of Innovations 1 (2019)Attachment and Loss (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Principles and Practice of Structural Equation Modeling (1998)Information privacy and correlates: an empirical attempt to bridge and distinguish privacy-related concepts (2012)The effect of online privacy policy on consumer privacy concern and trust (2012)Internet Privacy Concerns: An Integrated Conceptualization and Four Empirical Studies1 (2013)A Coefficient of Agreement for Nominal Scales (1960)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Platform or Wholesale? A Strategic Tool for Online Retailers to Benefit from Third-Party Information1 (2017)How attachment affects user stickiness on live streaming platforms: A socio-technical approach perspective (2021)Live streaming commerce and consumers’ purchase intention: An uncertainty reduction perspective (2021)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Prospect Theory: An Analysis of Decision under Risk (1979)Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments (2017)Understanding repurchase intention of Airbnb consumers: perceived authenticity, electronic word-of-mouth, and price sensitivity (2017)Demystifying the role of causal-predictive modeling using partial least squares structural equation modeling in information systems research (2020)Organizational innovation as an enabler of technological innovation capabilities and firm performance (2012)The digital divide shifts to differences in usage (2013)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)
this work references cited by second hop

References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2000Multivariate Data Analysis3,570 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2012Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes1,131 cited
  • 2014Trust, Satisfaction, and Online Repurchase Intention: The Moderating Role of Perceived Effectiveness of E-Commerce Institutional Mechanisms1769 cited
  • 2004Beyond concern—a privacy-trust-behavioral intention model of electronic commerce710 cited
  • 2007Online consumer retention: contingent effects of online shopping habit and online shopping experience519 cited
  • 2014Product Fit Uncertainty in Online Markets: Nature, Effects, and Antecedents452 cited
  • 2011Repurchase intention in B2C e-commerce—A relationship quality perspective397 cited
  • 2017On Self-Selection Biases in Online Product Reviews1303 cited
  • 2016Feeling Close From Afar: The Role of Psychological Distance in Offsetting Distrust in Unfamiliar Online Retailers241 cited
  • 2013The case of Amazon.com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

239 cited
  • 2011The Value of It-Enabled Retailer Learning: Personalized Product Recommendations and Customer Store Loyalty in Electronic Markets1232 cited
  • 2004Beyond concern: a privacy–trust–behavioral intention model of electronic commerce225 cited
  • Cited by

    • 2024Elucidating drivers of repurchase intention in the e-marketplace through the lens of online trust-building mechanisms7 cited