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Investigating differential effects of airport service quality on behavioral intention in the multi-airport regions
16 references·2 citing·47 second hop
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this work references cited by second hop

References

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  • 2004Mixed logit modelling of airport choice in multi-airport regions263 cited
  • 2016Travelers' switching behavior in the airline industry from the perspective of the push-pull-mooring framework241 cited

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2013
Airport service quality drivers of passenger satisfaction
231 cited
  • 2020Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam220 cited
  • 2010Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers213 cited
  • Cited by

    • 2023Effects of Service Quality and Service Convenience on Customer Satisfaction and Loyalty in Self-Service Fitness Centers: Differences between Staffed and Unstaffed Services27 cited
    • 2023A Three-Stage Hybrid SEM-BN-ANN Approach for Analyzing Airport Service Quality18 cited