SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Examining Airbnb guest satisfaction tendencies: a text mining approach
16 references·1 citing·53 second hop
Examining Airbnb guest satisfaction tendencies: a text mining approach (2022)Examining Airbnb guest satisfaction tende…What do Airbnb users care about? An analysis of online review comments (2018)What do Airbnb users care abo…Unraveling the diverse nature of service quality in a sharing economy (2017)Unraveling the diverse nature…Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Mining meaning from online ra…If nearly all Airbnb reviews are positive, does that make them meaningless? (2016)If nearly all Airbnb reviews …Identifying salient attributes of peer-to-peer accommodation experience (2016)Identifying salient attribute…The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector (2015)The becoming of user-generate…Refreshing hotel satisfaction studies by reconfiguring customer review data (2014)Refreshing hotel satisfaction…Web reviews influence on expectations and purchasing intentions of hotel potential customers (2013)Web reviews influence on expe…User-Generated Brands and Social Media: Couchsurfing and Airbnb (2013)User-Generated Brands and Soc…Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis (2012)Determinants of Customer Sati…Ecotourism experiences reported online: Classification of satisfaction attributes (2011)Ecotourism experiences report…Customer value anticipation, customer satisfaction and loyalty: An empirical examination (2010)Customer value anticipation, …Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study (2010)Customer perceptions of servi…Electronic word-of-mouth in hospitality and tourism management (2007)Electronic word-of-mouth in h…Evaluation of unsupervised semantic mapping of natural language with Leximancer concept mapping (2006)Evaluation of unsupervised se…Diffusion of innovations. (2003)Diffusion of innovations.What tourists seek in peer-to-peer tour experiences? A topic modeling approach of online reviews (2023)What tourists seek in peer-to…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Content Analysis: An Introduction to its Methodology. (1984)Basic Content Analysis (1990)User-Generated Content as a Research Mode in Tourism and Hospitality Applications: Topics, Methods, and Software (2014)Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)Qualitative research and evaluation methods (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The business value of online consumer reviews and management response to hotel performance (2014)eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions (2015)Hospitality and Tourism Online Reviews: Recent Trends and Future Directions (2015)A New Product Growth for Model Consumer Durables (1969)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The impact of online reviews on hotel booking intentions and perception of trust (2011)Social Media in Tourism and Hospitality: A Literature Review (2013)The Measurement of Meaning (1957)Telling more than we can know: Verbal reports on mental processes. (1977)Is Corporate Responsibility Converging? A Comparison of Corporate Responsibility Reporting in the USA, UK, Australia, and Germany (2008)A Bibliometric Review of Open Innovation: Setting a Research Agenda (2016)Emergency remote teaching in higher education: mapping the first global online semester (2021)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Role of social media in online travel information search (2009)Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews (2016)Understanding the Impact of Online Reviews on Hotel Performance (2016)Sharing tourism experiences in social media (2017)Is innovation always beneficial? A meta-analysis of the relationship between innovation and performance in SMEs (2010)Diffusion of Innovations (2015)Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology (2016)Diffusion of Innovations 1 (2019)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Business Intelligence and Analytics: From Big Data to Big Impact (2012)You are what you can access: Sharing and collaborative consumption online (2013)Unraveling customer sustainable consumption behaviors in sharing economy: A socio-economic approach based on social exchange theory (2018)When guests trust hosts for their words: Host description and trust in sharing economy (2018)Sharing economy business models for sustainability (2020)A Coefficient of Agreement for Nominal Scales (1960)Measuring nominal scale agreement among many raters. (1971)Job satisfaction and employee turnover determinants in high contact services: Insights from Employees’Online reviews (2019)What do hotel customers complain about? Text analysis using structural topic model (2019)Past, Present, and Future of Electronic Word of Mouth (EWOM) (2020)Airbnb: disruptive innovation and the rise of an informal tourism accommodation sector (2013)The sharing economy: Why people participate in collaborative consumption (2015)The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry (2017)Progress on Airbnb: a literature review (2019)The effect of the Covid-19 on sharing economy activities (2020)Big data and analytics in hospitality and tourism: a systematic literature review (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Commitment-Trust Theory of Relationship Marketing (1994)Dynamic capabilities: what are they? (2000)The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector (2016)Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness (2019)Impact of Service Quality on Customer Loyalty and Customer Satisfaction in Islamic Banks in the Sultanate of Oman (2020)
this work references cited by second hop

References

  • 2003Diffusion of innovations.13,723 cited
  • 2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
  • 2006Evaluation of unsupervised semantic mapping of natural language with Leximancer concept mapping1,205 cited
  • 2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation1,044 cited
  • 2013Web reviews influence on expectations and purchasing intentions of hotel potential customers671 cited
  • 2018What do Airbnb users care about? An analysis of online review comments481 cited
  • 2010Customer value anticipation, customer satisfaction and loyalty: An empirical examination380 cited
  • 2012Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis357 cited
  • 2016Identifying salient attributes of peer-to-peer accommodation experience300 cited
  • 2014Refreshing hotel satisfaction studies by reconfiguring customer review data293 cited
  • 2011Ecotourism experiences reported online: Classification of satisfaction attributes269 cited
  • 2010Customer perceptions of service quality in luxury hotels in New Delhi, India: an exploratory study251 cited
  • 2015The becoming of user-generated reviews: Looking at the past to understand the future of managing reputation in the travel sector249 cited
  • 2017Unraveling the diverse nature of service quality in a sharing economy

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

224 cited
  • 2016If nearly all Airbnb reviews are positive, does that make them meaningless?205 cited
  • 2013User-Generated Brands and Social Media: Couchsurfing and Airbnb194 cited
  • Cited by

    • 2023What tourists seek in peer-to-peer tour experiences? A topic modeling approach of online reviews12 cited