SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Emotional intelligence similarity in service recovery · Study

ArticleShelves

ArticleEmotional intelligence similarity in service recovery

Xing’an Xu2022

Article2022

Emotional intelligence similarity in service recovery

Xing’an Xu · Doğan Gürsoy

32 citations·0/0 files stored·Annals of Tourism Research

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Emotional Intelligence and Performance AI in Service Interactions

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 32 citations exist upstream.

References

2018When to use and how to report the results of PLS-SEM 1991Culture and the Self: Implications for Cognition, Emotion, and Motivation 1990Emotional Intelligence 2011Dimensionalizing Cultures: The Hofstede Model in Context 1997An Examination of the Nature of Trust in Buyer-Seller Relationships 1979Emotion Work, Feeling Rules, and Social Structure 2008Social psychology: handbook of basic principles 1994The Measurement of Independent and Interdependent Self-Construals

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2020Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer-Firm Affection and Customer-Staff Relationships in Servicesarticle · 9 shared references 2021Managing social media recovery: The important role of service recovery transparency in retaining customersarticle · 8 shared references 2023Service failure and service recovery: A hybrid review and research agendaarticle · 8 shared references 2020A bibliometric investigation of service failure literature and a research agendaarticle · 6 shared references 2023Why do Consumers Forgive Online Travel Agencies? A Multi-study Approacharticle · 6 shared references 2020Hospitality-based service recovery, outcome favourability, satisfaction with service recovery and consequent customer loyalty: an empirical analysisarticle · 5 shared references

Details

Year2022

Typearticle

Published2022-08-10

VenueAnnals of Tourism Research

ISSN-L0160-7383

Languageen

Citations32

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.annals.2022.103465

openalex_workW4294367142

Links

Imported from OpenAlex (CC0) — nothing here is generated.