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Emotional intelligence similarity in service recovery
16 references·0 citing·54 second hop
Emotional intelligence similarity in service recovery (2022)Emotional intelligence similarity in serv…A review of experiments in tourism and hospitality (2020)A review of experiments in to…When to use and how to report the results of PLS-SEM (2018)When to use and how to report…The evolution of Hofstede's doctrine (2011)The evolution of Hofstede's d…Dimensionalizing Cultures: The Hofstede Model in Context (2011)Dimensionalizing Cultures: Th…A comprehensive meta-analysis of the relationship between Emotional Intelligence and health (2010)A comprehensive meta-analysis…Social psychology: handbook of basic principles (2008)Social psychology: handbook o…Exploring Customer Loyalty Following Service Recovery (2007)Exploring Customer Loyalty Fo…Psychological distance (2005)Psychological distanceBuilding the emotional intelligence of groups. (2001)Building the emotional intell…Service recovery: a framework and empirical investigation (2000)Service recovery: a framework…Primates--A Natural Heritage of Conflict Resolution (2000)Primates--A Natural Heritage …An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Measurement of Independent and Interdependent Self-Construals (1994)The Measurement of Independen…Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Culture and the Self: Implica…Emotional Intelligence (1990)Emotional IntelligenceEmotion Work, Feeling Rules, and Social Structure (1979)Emotion Work, Feeling Rules, …The Presentation of Self in Everyday Life. (1956)Emotional Labor in Service Roles: The Influence of Identity (1993)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Emotional regulation in the workplace: A new way to conceptualize emotional labor. 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References

  • 2018When to use and how to report the results of PLS-SEM27,424 cited
  • 1991Culture and the Self: Implications for Cognition, Emotion, and Motivation21,977 cited
  • 1990Emotional Intelligence10,470 cited
  • 2011Dimensionalizing Cultures: The Hofstede Model in Context7,241 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1979Emotion Work, Feeling Rules, and Social Structure5,952 cited
  • 2008Social psychology: handbook of basic principles5,473 cited
  • 1994The Measurement of Independent and Interdependent Self-Construals3,604 cited
  • 2010A comprehensive meta-analysis of the relationship between Emotional Intelligence and health1,067 cited
  • 2000Service recovery: a framework and empirical investigation576 cited
  • 2001Building the emotional intelligence of groups.564 cited
  • 2011The evolution of Hofstede's doctrine522 cited
  • 2000Primates--A Natural Heritage of Conflict Resolution477 cited
  • 2007Exploring Customer Loyalty Following Service Recovery453 cited
  • 2020A review of experiments in tourism and hospitality452 cited
  • 2005

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Psychological distance
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