Towards a co-creation framework based on citizens' dreams of future mobility

Abstract

The design space of Future Mobility Services is a wicked problem. Wicked problems are characterized by a high degree of uncertainty and many competing perspectives and interests that must be aligned in order to solve. Therefore, the design of future mobility services tends to require collaborations between private partners, the public sector, and citizens to come to fruition, often with competing goals and value systems. Recent years have shown a growing interest in using Living Lab methodology to address these types of wicked problems, and even though progress has been made, there still remains challenges concerning how to engage citizens in co-creation and alignment of stakeholders. This paper investigates how future workshops can be used to generate a framework rooted in the context of citizens, and how this framework can be used as a point of departure fo co-creation in multi-stakeholder settings in order to address wicked problems. The future workshops were organized in Sweden, in two communities which are seldomly emphasized in mobility service research; the first a peri-urban area on the outskirts of a large city and the second an urban area within a city with a heterogeneous set of citizens in terms of cultural background and income status. The framework was derived from an analysis highlighting Resilience, Opportunity and Community, as important themes to bring into the discussions when co-creating future mobility services. The framework, in turn, can then help in creating a bridge between citizens and align other stakeholders, when grounding work in a situated context.

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