Dialogue Mapping: Building Shared Understanding of Wicked Problems

Jeff Conklin

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Complex Systems and Decision Making Cognitive Science and Mapping Diverse Interdisciplinary Research Innovations

Abstract

Preface. Acknowledgements. Part I. Chapter 1: Wicked Problems and Social Complexity. Chapter 2: Building Shared Understanding. Chapter 3: The Dialogue Mapping Experience. Part II. Chapter 4: IBIS: A Tool for All Reasons. Chapter 5: The Dialogue Mapping Listening Cycle. Part III. Chapter 6: Question Types. Chapter 7: Three Moves of Discourse. Chapter 8: Limits of Dialogue Mapping. Chapter 9: Decisions, Decisions. Appendix. References. Index.

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