SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention
16 references·3 citing·39 second hop
Winning your customers’ minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention (2022)Winning your customers’ minds and hearts:…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Customer engagement: the construct, antecedents, and consequences (2016)Customer engagement: the cons…Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Online Customer Experience in…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…The one number you need to grow. (2003)The one number you need to gr…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Information Rules: A Strategic Guide to the Network Economy (2000)Information Rules: A Strategi…Information Rules: A Strategic Guide to the Network Economy (1999)Information Rules: A Strategi…Experiential Marketing (1999)Experiential MarketingThe Red and the Black: Mental Accounting of Savings and Debt (1998)The Red and the Black: Mental…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…Conditional logit analysis of qualitative choice behavior (1972)Conditional logit analysis of…Exploring community satisfaction, identification and reciprocity norm for customer value co-creation: insights from virtual brand communities (2024)Exploring community satisfact…Customer experience orientation: Conceptual model, propositions, and research directions (2024)Customer experience orientati…Orchestration of value: the role of customer success managers within sales ecosystems (2023)Orchestration of value: the r…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Diffusion of Innovations 1 (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Liberatory Postmodernism and the Reenchantment of Consumption (1995)Development of a Scale to Measure Memorable Tourism Experiences (2010)Exploring the essence of memorable tourism experiences (2011)Modernity and Self-Identity: Self and Society in the Late Modern Age (2020)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement (2011)Financial Ratios and the Probabilistic Prediction of Bankruptcy (1980)Macroeconomics and Reality (1980)Discrete Choice Methods with Simulation (2001)Value creation in E‐business (2001)Business Models, Business Strategy and Innovation (2009)From Strategy to Business Models and onto Tactics (2010)Communication and Control Processes in the Delivery of Service Quality (1988)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)A Reexamination of the Determinants of Consumer Satisfaction (1996)The value concept and relationship marketing (1996)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)A Knowledge Accessing Theory of Strategic Alliances (2003)The Knowledge Economy (2004)
this work references cited by second hop

References

  • 1972Conditional logit analysis of qualitative choice behavior14,281 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2000Information Rules: A Strategic Guide to the Network Economy4,394 cited
  • 1999Experiential Marketing2,989 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,572 cited
  • 1999Information Rules: A Strategic Guide to the Network Economy2,560 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 2016Customer engagement: the construct, antecedents, and consequences1,760 cited
  • 2003The one number you need to grow.1,683 cited
  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
  • 1998The Red and the Black: Mental Accounting of Savings and Debt

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,376 cited
  • 2012Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes1,131 cited
  • Cited by

    • 2024Customer experience orientation: Conceptual model, propositions, and research directions33 cited
    • 2024Exploring community satisfaction, identification and reciprocity norm for customer value co-creation: insights from virtual brand communities17 cited
    • 2023Orchestration of value: the role of customer success managers within sales ecosystems14 cited