References

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• 2007Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services435 cited
• 2012New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness339 cited
• 2012The Pursuit of Happiness in China: Individualism, Collectivism, and Subjective Well-Being During China’s Economic and Social Transformation284 cited
• 2001Politics, Markets, and Life Satisfaction: The Political Economy of Human Happiness239 cited
• 2015Subjective Well-Being in China, 2005-2010: The Role of Relative Income, Gender and Location185 cited
• 2017Explaining Citizen Satisfaction and Dissatisfaction with Public Services133 cited
• 2016Government Communication Effectiveness and Satisfaction with Police Performance: A Large‐Scale Survey Study108 cited
• 2013Service Quality, Administrative Process, and Citizens’ Evaluation of Local Government in the US91 cited
• 2016PERFORMANCE MANAGEMENT AND CITIZEN SATISFACTION WITH THE GOVERNMENT: EVIDENCE FROM CHINESE MUNICIPALITIES90 cited
• 2016The arrival of critical citizens: decline of political trust and shifting public priorities in China87 cited
• 2019The impact of accountability deficit on agency performance: performance-accountability regime82 cited
• 2019Better Government, Happier Residents? Quality of Government and Life Satisfaction in China