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XAI for Churn Prediction in B2B Models: A Use Case in an Enterprise Software Company

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2014Managing B2B customer churn, retention and profitability122 cited

2017LRFMP model for customer segmentation in the grocery retail industry: a case study113 cited

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2023Retracted: E-Commerce Customer Churn Prediction Scheme Based on Customer Behaviour Using Machine Learning16 cited
2025A Fuzzy-XAI Framework for Customer Segmentation and Risk Detection: Integrating RFM, 2-Tuple Modeling, and Strategic Scoring15 cited