Public service innovation involves a process of creative exploration of new ideas, knowledge and perspectives. The article poses that creative exploration emerges from the combination of a climate for creativity that is active inside the organization, and collaborations with diverse actors that are present outside the organization. We test the effect of these conditions on innovation using data from the Australian Public Service. Our findings demonstrate that both a climate for creativity and collaborative diversity are positively related to innovation, yet a tipping point exists at which the positive effects of collaborative diversity on innovation turn negative.
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