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Performance measurement in service industries : making it work
0 references·16 citing·51 second hopsampled
Performance measurement in service industries : making it work (1996)Performance measurement in service indust…Effects of innovativeness and innovation behavior on tourism SMEs performance: The case of Albania (2019)Effects of innovativeness and…Designing dynamic performance management systems to foster SME competitiveness according to a sustainable development perspective: empirical evidences from a case-study (2014)Designing dynamic performance…Purchasing performance management systems: an empirical investigation (2012)Purchasing performance manage…Methodology to develop a performance measurement system in small and medium-sized enterprises (2012)Methodology to develop a perf…The practice of the Balanced Scorecard in health care services (2011)The practice of the Balanced …The creation and use of scorecards in tourism planning: A Spanish example (2009)The creation and use of score…The Balanced Scorecard and Strategic Control: A Hotel Case Study Analysis (2007)The Balanced Scorecard and St…Performance measurement systems in after-sales service: an integrated framework (2006)Performance measurement syste…Operations management themes, concepts and relationships: a forward retrospective ofIJOPM (2006)Operations management themes,…Managerial Responses to Externally Imposed Performance Measurement in the NHS: An Institutional Theory Perspective (2006)Managerial Responses to Exter…Performance measurement practice in an independent hotel context (2005)Performance measurement pract…The relationship between succession issues and business performance (2004)The relationship between succ…Adding value to performance measurement by using system dynamics and multicriteria analysis (2002)Adding value to performance m…Measurement of productivity of professional services (1999)Measurement of productivity o…Logistics ‐ a productivity and performance perspective (1997)Logistics ‐ a productivity an…Operations management – from Taylor to Toyota – and Beyond? 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  • 2002Adding value to performance measurement by using system dynamics and multicriteria analysis173 cited
  • 1999Measurement of productivity of professional services127 cited
  • 2006Operations management themes, concepts and relationships: a forward retrospective ofIJOPM120 cited
  • 2005Performance measurement practice in an independent hotel context109 cited
  • 2004The relationship between succession issues and business performance91 cited
  • 1997Logistics ‐ a productivity and performance perspective87 cited
  • 2006Performance measurement systems in after-sales service: an integrated framework85 cited
  • 1995Operations management – from Taylor to Toyota – and Beyond?72 cited
  • 2011The practice of the Balanced Scorecard in health care services70 cited
  • 2014Designing dynamic performance management systems to foster SME competitiveness according to a sustainable development perspective: empirical evidences from a case-study70 cited
  • 2006Managerial Responses to Externally Imposed Performance Measurement in the NHS: An Institutional Theory Perspective67 cited
  • 2009The creation and use of scorecards in tourism planning: A Spanish example56 cited
  • 2019Effects of innovativeness and innovation behavior on tourism SMEs performance: The case of Albania50 cited

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  • 2007The Balanced Scorecard and Strategic Control: A Hotel Case Study Analysis49 cited
  • 2012Methodology to develop a performance measurement system in small and medium-sized enterprises47 cited
  • 2012Purchasing performance management systems: an empirical investigation43 cited