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Performance measurement in service industries : making it work · Study

BookPerformance measurement in service industries : making it work

Unknown author1996

Book1996

Performance measurement in service industries : making it work

Unknown author

116 citations·0/0 files stored

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Accounting and Organizational Management Customer Service Quality and Loyalty Healthcare Quality and Management

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2002Adding value to performance measurement by using system dynamics and multicriteria analysis 1999Measurement of productivity of professional services 2006Operations management themes, concepts and relationships: a forward retrospective ofIJOPM 2005Performance measurement practice in an independent hotel context 2004The relationship between succession issues and business performance 1997Logistics ‐ a productivity and performance perspective 2006Performance measurement systems in after-sales service: an integrated framework 1995Operations management – from Taylor to Toyota – and Beyond?

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Year1996

Typebook

Published1996-01-01

Languageen

Citations116

Files0 public / 0

ShelfAccounting and Organizational Management

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openalex_workW430769649

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