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This study aims to investigate the role of motivation, empowerment, and organizational commitment on institutional performance in developing countries and the leader-member exchange as a mediating vector between the above. Data were collected through questionnaires from 297 respondents at the Jordanian valley authority. To evaluate the hypotheses, partial least squares structural equation modeling (PLS-SEM) is used. According to the findings of this research, the direct relationship between motivation, empowerment, organizational commitment, and LMX and institutional performance is found to be significantly different among Jordanian valley authority employees, where motivation portrayed the highest impact on institutional performance. Additionally, results indicated a significant indirect relationship between empowerment, organizational commitment, and institutional performance. Focusing on the practical contributions of this study, government organizations can meet the specified goals while instilling public trust in the efficiency and effectiveness of the numerous services offered by these vital agencies. Future research should expand to other government agencies with direct touch with the public to strengthen and expand the study's generalizability findings.
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