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When is it wise to use artificial intelligence for platform operations considering consumer returns?
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When is it wise to use artificial intelligence for platform operations considering consumer returns? (2022)When is it wise to use artificial intelli…The impacts of e-tailer's private label on the sales mode selection: From the perspectives of economic and environmental sustainability (2021)The impacts of e-tailer's pri…Impact of artificial intelligence investment on firm value (2021)Impact of artificial intellig…Critical success factors influencing artificial intelligence adoption in food supply chains (2021)Critical success factors infl…Coordination of a supply chain with an online platform considering green technology in the blockchain era (2021)Coordination of a supply chai…Adoption and use of AI tools: a research agenda grounded in UTAUT (2021)Adoption and use of AI tools:…Coordination of a supply chain with online platform considering delivery time decision (2020)Coordination of a supply chai…Pricing and service effort strategy in a dual-channel supply chain with showrooming effect (2019)Pricing and service effort st…Omnichannel retailers’ return policy strategies in the presence of competition (2019)Omnichannel retailers’ return…Channel Selection and Contracting in the Presence of a Retail Platform (2018)Channel Selection and Contrac…Strategic introduction of the marketplace channel under spillovers from online to offline sales (2017)Strategic introduction of the…Return strategy and pricing in a dual-channel supply chain (2017)Return strategy and pricing i…Online and Offline Information for Omnichannel Retailing (2016)Online and Offline Informatio…Counteracting Strategic Purchase Deferrals: The Impact of Online Retailers’ Return Policy Decisions (2016)Counteracting Strategic Purch…Agency Selling or Reselling? Channel Structures in Electronic Retailing (2015)Agency Selling or Reselling? …Game theoretical perspectives on dual-channel supply chain competition with price discounts and pricing schemes (2008)Game theoretical perspectives…Consumer Returns Policies and Supply Chain Performance (2008)Consumer Returns Policies and…Implementing Artificial Intelligence Consumer Experience Tools in Supply Chains (2025)Implementing Artificial Intel…Impacts of misleading product information in livestream e-commerce supply chains (2025)Impacts of misleading product…The blockchain adoption strategies of online retailer in a dual-channel supply chain (2024)The blockchain adoption strat…Selling mode selection and AI service strategy in an E-commerce platform supply chain (2024)Selling mode selection and AI…Manufacturer encroachment through live streaming considering consumer disappointment aversion (2024)Manufacturer encroachment thr…Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design (2003)Supply Chain Coordination with Contracts (2003)Supply Chain Coordination with Revenue-Sharing Contracts: Strengths and Limitations (2005)Pricing policies in a dual-channel supply chain with retail services (2012)Coordinating a dual-channel supply chain with risk-averse under a two-way revenue sharing contract (2013)Price and quality decisions in dual-channel supply chains (2016)Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information (2012)Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store (2016)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Omni-channel management in the new retailing era: A systematic review and future research agenda (2020)Optimal Pricing and Return Policies for Perishable Commodities (1985)Exploring the Implications of the Internet for Consumer Marketing (1997)Taking stock of consumer returns: A review and classification of the literature (2019)Analysis of the innovation strategies for green supply chain management in the energy industry using the QFD-based hybrid interval valued intuitionistic fuzzy decision approach (2021)Pricing and sales-effort analysis of dual-channel supply chain with channel preference, cross-channel return and free riding behavior based on revenue-sharing contract (2022)Monopoly and product quality (1978)Strategic Contracting and Hybrid Use of Agency and Wholesale Contracts in E-Commerce Platforms (2018)The optimal combination between selling mode and logistics service strategy in an e-commerce market (2020)Managing Channel Profits (1983)Strategic Information Sharing of Online Platforms as Resellers or Marketplaces (2022)Optimal selling format considering price discount strategy in live-streaming commerce (2023)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)Manufacturer’s financing strategy in a dual-channel supply chain: Third-party platform, bank, and retailer credit financing (2019)Big Data Analytics as a mediator in Lean, Agile, Resilient, and Green (LARG) practices effects on sustainable supply chains (2020)Contracting green product supply chains considering marketing efforts in the circular economy era (2021)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The rise of artificial intelligence – understanding the AI identity threat at the workplace (2021)“Chatting with ChatGPT”: Analyzing the factors influencing users' intention to Use the Open AI's ChatGPT using the UTAUT model (2023)Development and validation of the AI attitude scale (AIAS-4): a brief measure of general attitude toward artificial intelligence (2023)Supply Chain Coordination Under Channel Rebates with Sales Effort Effects (2002)Closed‐Loop Supply Chains: A Critical Review, and Future Research* (2012)Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future (2014)Price Competition in a Channel Structure with a Common Retailer (1991)Marketplace, Reseller, or Hybrid: Strategic Analysis of an Emerging E‐Commerce Model (2018)Agency selling or reselling: E-tailer information sharing with supplier offline entry (2019)Channel Structures of Online Retail Platforms (2021)Annals of operations research (1989)Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model (2017)Blockchain adoption challenges in supply chain: An empirical investigation of the main drivers in India and the USA (2018)AI-Augmented HRM: Literature review and a proposed multilevel framework for future research (2023)ChatGPT and generative artificial intelligence: an exploratory study of key benefits and challenges in operations and supply chain management (2023)Artificial intelligence in supply chain management: A systematic literature review of empirical studies and research directions (2024)
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References

  • 2015Agency Selling or Reselling? Channel Structures in Electronic Retailing1,097 cited
  • 2021Adoption and use of AI tools: a research agenda grounded in UTAUT684 cited
  • 2016Online and Offline Information for Omnichannel Retailing470 cited
  • 2008Consumer Returns Policies and Supply Chain Performance462 cited
  • 2008Game theoretical perspectives on dual-channel supply chain competition with price discounts and pricing schemes427 cited
  • 2018Channel Selection and Contracting in the Presence of a Retail Platform398 cited
  • 2017Strategic introduction of the marketplace channel under spillovers from online to offline sales345 cited
  • 2019Pricing and service effort strategy in a dual-channel supply chain with showrooming effect317 cited
  • 2021Critical success factors influencing artificial intelligence adoption in food supply chains296 cited
  • 2017Return strategy and pricing in a dual-channel supply chain206 cited
  • 2021Coordination of a supply chain with an online platform considering green technology in the blockchain era191 cited
  • 2016Counteracting Strategic Purchase Deferrals: The Impact of Online Retailers’ Return Policy Decisions169 cited
  • 2021The impacts of e-tailer's private label on the sales mode selection: From the perspectives of economic and environmental sustainability164 cited
  • 2021Impact of artificial intelligence investment on firm value

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154 cited
  • 2020Coordination of a supply chain with online platform considering delivery time decision129 cited
  • 2019Omnichannel retailers’ return policy strategies in the presence of competition121 cited
  • Cited by

    • 2024The blockchain adoption strategies of online retailer in a dual-channel supply chain45 cited
    • 2024Selling mode selection and AI service strategy in an E-commerce platform supply chain31 cited
    • 2025Impacts of misleading product information in livestream e-commerce supply chains29 cited
    • 2024Manufacturer encroachment through live streaming considering consumer disappointment aversion25 cited
    • 2025Implementing Artificial Intelligence Consumer Experience Tools in Supply Chains24 cited