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A felsőoktatási hallgatók munkával szembeni elvárásainak elemzése Kano-modell segítségével
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A felsőoktatási hallgatók munkával szembeni elvárásainak elemzése Kano-modell segítségével (2022)A felsőoktatási hallgatók munkával szembe…Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service (2021)Integration of SERVQUAL, Anal…Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods (2020)Exploring the roles of hotel …Application of the Kano Model for a Better Understanding of Customer Requirements in Higher Education—A Pilot Study (2019)Application of the Kano Model…Increasing accuracy of the Kano model – a case study (2016)Increasing accuracy of the Ka…Typology of Kano models: a critical review of literature and proposition of a revised model (2013)Typology of Kano models: a cr…Theory of attractive quality and the Kano methodology – the past, the present, and the future (2013)Theory of attractive quality …A novel approach for supplier selection based on the Kano model and fuzzy MCDM (2013)A novel approach for supplier…Understanding e-learning service quality of a commercial bank by using Kano's model (2011)Understanding e-learning serv…Theory of attractive quality and life cycles of quality attributes (2011)Theory of attractive quality …Labour market mismatch among UK graduates: An analysis using REFLEX data (2010)Labour market mismatch among …The refined Kano's model and its application (2005)The refined Kano's model and …Integrating Kano’s Model into Web- community Service Quality (2004)Integrating Kano’s Model into…Employee Satisfaction: Does Kano's Model Apply? (2004)Employee Satisfaction: Does K…Using employee satisfaction measurement to improve people management: An adaptation of Kano's quality types (2001)Using employee satisfaction m…Integrating Kano's model in the planning matrix of quality function deployment (2000)Integrating Kano's model in t…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Out of the Crisis (1982)The Motivation to Work (2017)Sustainable supplier selection criteria classification for Indian iron and steel industry: a fuzzy modified Kano model approach (2019)Kano Model Application in the Tourism Industry: A Systematic Literature Review (2020)Stated choice methods analysis and applications (2000)Stated Choice Methods (2000)Empirical research on Kano’s model and customer satisfaction (2017)Kano qualitative vs quantitative approaches: An assessment framework for products attributes analysis (2017)A model of consumer perceptions and store loyalty intentions for a supermarket retailer (1998)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review (2008)Understanding customer needs through quantitative analysis of Kano's model (2010)Logistics service design for cross-border E-commerce using Kansei engineering with text-mining-based online content analysis (2016)The House of Quality (1988)The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (1997)Integrating the Kano Model and QFD for Designing New Products (2007)Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits (2008)A critical review of techniques for classifying quality attributes in the Kano model (2011)Personality Traits, Employee Satisfaction and Affective Commitment (2007)Kano’s model in Kansei Engineering to evaluate subjective real estate consumer preferences (2011)Leadership: Research Findings, Practice, and Skills (2014)The Role of CSR and Responsible Gambling in Casino Employees' Organizational Commitment, Job Satisfaction, and Customer Orientation (2014)Leadership : research findings, practice, and skills (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A fuzzy preference-ranking model for a quality evaluation of hospital web sites (2006)Strengthening the Satisfaction-Profit Chain (2000)After-sales services and aftermarket support: a systematic review, theory and future research directions (2019)The impact of the level of customer satisfaction on the quality of e-commerce services (2019)A Theory of Career Mobility (1990)The incidence and effects of overeducation in the U.K. graduate labour market (2000)Measuring Over‐education (2003)The impact of educational mismatch on firm productivity: Evidence from linked panel data (2012)HORIZONTAL MISMATCH BETWEEN EMPLOYMENT AND FIELD OF EDUCATION: EVIDENCE FROM A SYSTEMATIC LITERATURE REVIEW (2018)Youth Jobs, Skill and Educational Mismatches in Africa (2019)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)Revised importance–performance analysis: three-factor theory and benchmarking (2007)Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis (2008)Nonlinear relationships between individual IEQ factors and overall workspace satisfaction (2011)
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References

  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
  • 2005The refined Kano's model and its application302 cited
  • 2004Employee Satisfaction: Does Kano's Model Apply?255 cited
  • 2010Labour market mismatch among UK graduates: An analysis using REFLEX data245 cited
  • 2013Typology of Kano models: a critical review of literature and proposition of a revised model146 cited
  • 2004Integrating Kano’s Model into Web- community Service Quality119 cited
  • 2016Increasing accuracy of the Kano model – a case study109 cited
  • 2001Using employee satisfaction measurement to improve people management: An adaptation of Kano's quality types109 cited
  • 2013Theory of attractive quality and the Kano methodology – the past, the present, and the future105 cited
  • 2013A novel approach for supplier selection based on the Kano model and fuzzy MCDM92 cited
  • 2021Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service80 cited
  • 2011Theory of attractive quality and life cycles of quality attributes77 cited
  • 2020Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods

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68 cited
  • 2019Application of the Kano Model for a Better Understanding of Customer Requirements in Higher Education—A Pilot Study59 cited
  • 2011Understanding e-learning service quality of a commercial bank by using Kano's model49 cited
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