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Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews
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Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews (2022)Hotel service quality dimensions and attr…Hotel Service Quality: The Impact of Service Quality on Customer Satisfaction in Hospitality (2021)Hotel Service Quality: The Im…The differences in hotel selection among various types of travellers: A comparative analysis with a useful bounded rationality behavioural decision support model (2019)The differences in hotel sele…Service quality and customer satisfaction: The moderating effects of hotel star rating (2019)Service quality and customer …Guest satisfaction & dissatisfaction in luxury hotels: An application of big data (2019)Guest satisfaction & dissatis…Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)Understanding Satisfied and D…Online Consumer Review Factors Affecting Offline Hotel Popularity: Evidence from Tripadvisor (2015)Online Consumer Review Factor…Information and Communication Technologies in Tourism 2015 (2015)Information and Communication…Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics (2015)Analysis of the perceived val…Refreshing hotel satisfaction studies by reconfiguring customer review data (2014)Refreshing hotel satisfaction…Interrater reliability: the kappa statistic (2012)Interrater reliability: the k…Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis (2012)Determinants of Customer Sati…Lodging quality index (LQI): assessing customers’ perceptions of quality delivery (2003)Lodging quality index (LQI): …Analysing service quality in the hospitality industry (1999)Analysing service quality in …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Lodgserv: A Service Quality Index for the Lodging Industry (1990)Lodgserv: A Service Quality I…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Understanding the determinants of online review helpfulness: A meta-analytic investigation (2017)Consumer perceptions of information helpfulness and determinants of purchase intention in online consumer reviews of services (2018)Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews (2018)The Practice of Social Research. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2012Interrater reliability: the kappa statistic19,799 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2015Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics609 cited
  • 2015Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews561 cited
  • 2015Information and Communication Technologies in Tourism 2015543 cited
  • 1990Lodgserv: A Service Quality Index for the Lodging Industry489 cited
  • 2019Service quality and customer satisfaction: The moderating effects of hotel star rating381 cited
  • 2012Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis357 cited
  • 1999Analysing service quality in the hospitality industry356 cited
  • 2021Hotel Service Quality: The Impact of Service Quality on Customer Satisfaction in Hospitality312 cited
  • 2014Refreshing hotel satisfaction studies by reconfiguring customer review data293 cited
  • 2019Guest satisfaction & dissatisfaction in luxury hotels: An application of big data240 cited
  • 2003Lodging quality index (LQI): assessing customers’ perceptions of quality delivery225 cited

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  • 2019The differences in hotel selection among various types of travellers: A comparative analysis with a useful bounded rationality behavioural decision support model202 cited
  • 2015Online Consumer Review Factors Affecting Offline Hotel Popularity: Evidence from Tripadvisor195 cited
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