Framing business cases for the success of product configuration system projects

Abstract

Product configuration systems (PCSs) are peculiar IT applications used for efficient product customization. Unfortunately, PCS implementation involves many challenges. A well-defined business case (BC) could increase PCS project success. However, the literature does not provide specific guidance for building BCs for PCS projects. The proposed BC framework for PCS projects was developed based on literature and professional expertise, and tested in three PCS projects at two engineer-to-order (ETO) companies. Figures of benefits, costs, ROIs, scenario examples, sensitivity analyses, risk analyses, and key information about application experiences were reported. The framework test shows that it is viable and helps overcome PCS challenges.

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