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How footwear companies can use online CX to WOW customers
16 references·0 citing·40 second hop
How footwear companies can use online CX to WOW customers (2023)How footwear companies can use online CX …The Future of Retailing (2017)The Future of RetailingUnderstanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)Understanding customers' repe…Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Online Customer Experience in…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Understanding customer experience. (2007)Understanding customer experi…Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…E-S-QUAL (2004)E-S-QUALeTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Building operations management theory through case and field research (1998)Building operations managemen…Price Perceptions and Consumer Shopping Behavior: A Field Study (1993)Price Perceptions and Consume…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)Comparative fit indexes in structural models. (1990)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Measuring perceptions of brand luxury (2004)Case Study Research: Design and Methods (1984)The Case Research Strategy in Studies of Information Systems (1987)Building Theories from Case Study Research (1989)Case research in operations management (2002)Survey research in operations management: a process‐based perspective (2002)Qualitative case studies in operations management: Trends, research outcomes, and future research implications (2010)On the Evaluation of Structural Equation Models (1988)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Updated and Streamlined Technology Readiness Index (2014)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2004E-S-QUAL3,962 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
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  • 2000E-satisfaction: an initial examination2,007 cited
  • 1993Price Perceptions and Consumer Shopping Behavior: A Field Study1,774 cited
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  • 2012Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk1,332 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,320 cited
  • 2007Understanding customer experience.1,295 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 2017The Future of Retailing

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1,192 cited
  • 2012Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes1,131 cited
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