SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The effects of brand relationships on justice perceptions in service recovery
16 references·0 citing·42 second hop
The effects of brand relationships on justice perceptions in service recovery (2023)The effects of brand relationships on jus…Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers (2010)Brand Attachment and Brand At…When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (2009)When Customer Love Turns into…The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions (2004)The Price is Unfair! A Concep…The Role of Justice in Organizations: A Meta-Analysis (2001)The Role of Justice in Organi…An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery (2000)An Empirical Investigation of…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…The effects of distributive, procedural, and interactional justice on postcomplaint behavior (1997)The effects of distributive, …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Principal-components analysis and exploratory and confirmatory factor analysis. (1995)Principal-components analysis…Measuring customer‐based brand equity (1995)Measuring customer‐based bran…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…A Taxonomy of Organizational Justice Theories (1987)A Taxonomy of Organizational …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Towards an understanding of inequity. (1963)Towards an understanding of i…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE. (1997)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)A Meta-Analysis of the Relationship Between Organizational Citizenship Behavior and Counterproductive Work Behavior. (2005)Psychological Perspectives on Legitimacy and Legitimation (2005)Putting the S back in corporate social responsibility: A multilevel theory of social change in organizations (2007)A Theory of Cognitive Dissonance (1957)The psychology of interpersonal relations. (1958)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)Ethics, character, and authentic transformational leadership behavior (1999)A Theory of Cognitive Dissonance (2017)Self-Determination Theory in Work Organizations: The State of a Science (2017)Brand Community (2001)The Ties That Bind: Measuring the Strength of Consumers’ Emotional Attachments to Brands (2005)Brand Love (2011)Emotional Brand Attachment and Brand Personality: The Relative Importance of the Actual and the Ideal Self (2011)Brand authenticity: An integrative framework and measurement scale (2014)A Theory of Social Comparison Processes (1954)Social Behavior: Its Elementary Forms (1963)New directions in equity research. (1973)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)The Commitment-Trust Theory of Relationship Marketing (1994)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Whence Consumer Loyalty? (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study (2004)Introduction (2007)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1963Towards an understanding of inequity.5,146 cited
  • 2001The Role of Justice in Organizations: A Meta-Analysis3,562 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
  • 1987A Taxonomy of Organizational Justice Theories2,308 cited
  • 2010Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers2,294 cited
  • 2004The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions1,473 cited
  • 1997The effects of distributive, procedural, and interactional justice on postcomplaint behavior1,393 cited
  • 1995Measuring customer‐based brand equity1,388 cited
  • 1995Principal-components analysis and exploratory and confirmatory factor analysis.1,191 cited
  • 2000

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery
1,027 cited
  • 2009When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance980 cited
  • Cited by

    No citing works inside the corpus for this window.