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A systematic review of library service quality studies: Models, dimensions, research populations and methods
16 references·0 citing·45 second hop
A systematic review of library service quality studies: Models, dimensions, research populations and methods (2023)A systematic review of library service qu…Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries (2020)Developing a model to identif…Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)Achieving university librarie…Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia (2018)Using SEM-PLS to assess users…THE PERFORMANCE OF SERVQUAL TO MEASURE SERVICE QUALITY IN PRIVATE UNIVERSITY (2018)THE PERFORMANCE OF SERVQUAL T…Characterising and justifying sample size sufficiency in interview-based studies: systematic analysis of qualitative health research over a 15-year period (2018)Characterising and justifying…Assessing the effects of service quality on customer satisfaction (2018)Assessing the effects of serv…Measuring electronic service quality in India using E-S-QUAL (2017)Measuring electronic service …Measurement of perceived service quality in higher education institutions (2017)Measurement of perceived serv…Assessing users satisfaction with web digital library: the case of Universiti Teknologi MARA (2015)Assessing users satisfaction …Exploring the determinants of e‐learning systems continuance intention in academic libraries (2013)Exploring the determinants of…Identifying service superiority, zone of tolerance and underlying dimensions (2011)Identifying service superiori…Comparative cross‐cultural service quality: an assessment of research methodology (2011)Comparative cross‐cultural se…Service quality and customer satisfaction in academic libraries (2010)Service quality and customer …Basic Research Methods: An Entry to Social Science Research (2010)Basic Research Methods: An En…A Theory-guided Approach to Library Services Assessment (2005)A Theory-guided Approach to L…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Service Quality Model and its Marketing Implications (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service quality, customer satisfaction and loyalty among industrial customers of a public electricity utility in Malawi (2013)Applying SERVQUAL (2019)Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era (2022)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Making the most of information technology & systems usage: A literature review, framework and future research agenda (2015)Information Technology Continuance Intention (2016)A Systematic Review of the DeLone and McLean Model of Information Systems Success in an E-Learning Context (2010–2020) (2021)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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(1968)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement (2009)Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement (2009)To saturate or not to saturate? Questioning data saturation as a useful concept for thematic analysis and sample-size rationales (2019)Beyond the Guise of Saturation: Rigor and Qualitative Interview Data (2021)Interviews in the social sciences (2022)Exploratory factor analysis on occupational stress in context of Malaysian sewerage operations (2019)Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk (2021)Happiness at work: A cross-cultural validation of happiness at work scale (2022)The Progressive Education Fallacy in Developing Countries (2011)Intimate partner homicide–suicide: Perpetrator primary intent across young, middle, and elder adult age categories (2015)The use of paradigms in information research (2019)
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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2018Characterising and justifying sample size sufficiency in interview-based studies: systematic analysis of qualitative health research over a 15-year period3,110 cited
  • 2018Assessing the effects of service quality on customer satisfaction275 cited
  • 2010Basic Research Methods: An Entry to Social Science Research194 cited
  • 2013Exploring the determinants of e‐learning systems continuance intention in academic libraries131 cited
  • 2010Service quality and customer satisfaction in academic libraries92 cited
  • 2017Measurement of perceived service quality in higher education institutions73 cited
  • 2015Assessing users satisfaction with web digital library: the case of Universiti Teknologi MARA72 cited
  • 2018THE PERFORMANCE OF SERVQUAL TO MEASURE SERVICE QUALITY IN PRIVATE UNIVERSITY67 cited
  • 2017Measuring electronic service quality in India using E-S-QUAL56 cited
  • 2005A Theory-guided Approach to Library Services Assessment51 cited
  • 2018Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia48 cited
  • 2020Achieving university libraries user loyalty through user satisfaction: the role of service quality43 cited
  • 2020Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries

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42 cited
  • 2011Identifying service superiority, zone of tolerance and underlying dimensions42 cited
  • 2011Comparative cross‐cultural service quality: an assessment of research methodology42 cited
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