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Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants
16 references·3 citing·43 second hop
Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants (2023)Elderly Users’ Emotional and Behavioral R…Using PLS path modeling in new technology research: updated guidelines (2016)Using PLS path modeling in ne…PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers (2014)PERSPECTIVE: Older Adults' Ad…Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS (2013)Partial Least Squares Structu…The Other Side of Acceptance: Studying the Direct and Indirect Effects of Emotions on Information Technology Use1 (2010)The Other Side of Acceptance:…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Appraisal components, core relational themes, and the emotions (1993)Appraisal components, core re…Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience (1991)Perceived Control and the Eff…Emotion And Adaptation (1991)Emotion And AdaptationRelations among emotion, appraisal, and emotional action readiness. (1989)Relations among emotion, appr…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Assessing coping strategies: A theoretically based approach. (1989)Assessing coping strategies: …The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness-of-Fit Indices for Maximum Likelihood Confirmatory Factor Analysis (1984)The Effect of Sampling Error …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Public and private self-consciousness: Assessment and theory. (1975)Public and private self-consc…The effect of product display, availability upon perceived safety and perceived quality for word of mouth and food brand’s loyalty (2025)The effect of product display…Technology adoption strategy for foodservice businesses in an emerging economy context: policy interventions using the Longitudinal Influencer-Facilitator-Initiative (L-IFI) framework (2025)Technology adoption strategy …A Review of Self-Service Technology Adoption in the Tourism and Hospitality Industry (2024)A Review of Self-Service Tech…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1991Emotion And Adaptation12,682 cited
  • 1989Assessing coping strategies: A theoretically based approach.11,504 cited
  • 2016Using PLS path modeling in new technology research: updated guidelines7,156 cited
  • 1975Public and private self-consciousness: Assessment and theory.3,708 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 1989Relations among emotion, appraisal, and emotional action readiness.2,379 cited
  • 2013Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS2,288 cited
  • 1984The Effect of Sampling Error on Convergence, Improper Solutions, and Goodness-of-Fit Indices for Maximum Likelihood Confirmatory Factor Analysis1,837 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • 1993Appraisal components, core relational themes, and the emotions1,301 cited
  • 1991Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience

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1,229 cited
  • 2014PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers770 cited
  • 2010The Other Side of Acceptance: Studying the Direct and Indirect Effects of Emotions on Information Technology Use1758 cited
  • Cited by

    • 2025The effect of product display, availability upon perceived safety and perceived quality for word of mouth and food brand’s loyalty24 cited
    • 2025Technology adoption strategy for foodservice businesses in an emerging economy context: policy interventions using the Longitudinal Influencer-Facilitator-Initiative (L-IFI) framework8 cited
    • 2024A Review of Self-Service Technology Adoption in the Tourism and Hospitality Industry7 cited